Transit Time is the overall time required for a shipment to be transported from any of ShipBob’s fulfillment centers to its delivery destination. The average time in transit varies depending on the shipping zone and carrier service selected.

Shipping costs are applied based on the shipping method used as well as the shipping zone (Shipping zone charts by fulfillment center) and weight/dimensions of the package.

Guaranteed Delivery: No carriers guarantee a delivery date for standard shipments. During the Covid pandemic, most expedited deliveries are also no longer guaranteed by carriers. Delivery dates are subject to change and in most cases, tracking will update to reflect the new estimated delivery date.


What can I tell my customers?

We do not recommend listing average transit times as guaranteed time frames for standard shipments. Carrier delays can occur without warning and these shipments are not refunded. Also remember that for any average transit time, there are always some packages that can take substantially longer to deliver because they get misplaced by a carrier but later found, there are issues with the final delivery address, the customer has moved, etc.

During peak shipping times (Thanksgiving through Christmas) we would recommend adding an additional two days to your average transit times.

Recommended Ship Option Settings:

Domestic Settings (lowest rate)

To ensure the lowest available rate is chosen, you can set ship options to “Standard” with no particular carrier option selected. With all carrier options available, the system will default to the lowest priced available option in each case. “Standard” is the only ship option that guarantees the rate listed on the standard pricing sheet.

If fast shipping is important, we recommend selecting the ShipBob 2 Day Express shipping option. This will ensure all of your orders arrive in two days while also minimizing your cost. Based on ShipBob’s data of transit times, we will choose the lowest cost option that will still ensure two day delivery, allowing us to offer rates substantially lower than 2 day air rates.

If you want an in between option, USPS First Class can be a good choice. This will use USPS First Class under 1 lbs and USPS Priority Mail over 1 lbs. Because these services pickup the package and deliver it to the end destination without any handovers to other carriers they are generally faster than other economy options.

International Settings

For international shipping, we highly recommend setting ship options to “Standard” or “Expedited” depending on the required time frame for delivery. There are currently no “Overnight” services available for orders shipping internationally so "Expedited" would be the quickest method while "Standard" would be the most cost-effective.

Shipping to all destinations worldwide involves a lot of variation and we are not currently set up to predict case by case situations. When “Standard” or “Expedited” is selected, the system will default to the lowest available option in each case. Some destinations will have more available options than others.

General transit time estimates to the continental USA:

  • Standard carrier options (domestic): 3-7 business days

  • Standard carrier options (international) 7-30 business days

  • Priority carrier options (domestic): 2-5 business days

  • Expedited carrier options (domestic): 2-3 business days

  • Expedited carrier options (international): 1-6 business days

Carrier types and services:

DHL

  • DHL Global Mail (also known as DHL eCommerce): Estimated 3-7 business days within the U.S. Uses USPS for final mile delivery.

  • DHL Max: Estimated 3-5 business days within the U.S. Uses USPS for final mile delivery.

  • DHL Packet Plus Service: International only. Estimated 9-30 business days depending on destination.

  • DHL Express: International Only. Estimated 1-6 business days. A commercial invoice from the merchant’s online store is required for customs clearance.

FedEx

  • Overnight: 1 business day delivery with 92%+ historical on time rates. An order fulfilled on Monday will arrive on Tuesday.

  • 2-Day: 2 business day delivery service with 85%+ historical on time rates. An order fulfilled on Monday will arrive on Wednesday.

  • Home Delivery: Estimated 2-6 business days within the U.S. This service is equivalent to FedEx Ground but is focused on residential deliveries so is used in place of ground as most shipments go to residences.

  • Smart Post: Estimated 3-8 business days. HIstorically has used USPS for final mile delivery but is trying to move away and deliver all packages using FedEx drivers.

OSM: National transportation carrier similar to DHL

  • Parcel Select: Estimated 3-8 business days. Uses USPS for final mile delivery.

  • Parcel Select Lightweight: Estimated 3-8 business days. Uses USPS for final mile delivery.

Regional Carriers

ShipBob leverages four regional carriers to provide Merchants with fast and affordable shipping options within each region of the US. These regional carriers aim to significantly reduce transit times and offset congestion with larger carriers. Read here for more information about each regional carrier and frequently asked questions.

  • East: CDL Last Mile Solutions

  • Midwest: United Delivery Service (UDS)

  • Texas: Lone Star Overnight (LSO)

  • West: OnTrac

UPS

  • Overnight: 1 business day delivery with 95%+ historical on time rates. An order fulfilled on Monday will arrive on Tuesday.

  • 2-Day: 2 business day delivery service with 96%+ historical on time rates. An order fulfilled on Monday will arrive on Wednesday.

  • Mail Innovations: Estimated 4-7 business days within the U.S. Sometimes can see a 24-48 hour delay in scanning packages after pickup at a ShipBob facility. For shipments under 1 lbs only. Uses USPS for final mile delivery.

  • Surepost: Estimated 3-7 business days within the U.S. Uses USPS for final mile delivery.

  • Ground: Estimated 2-6 business days within the U.S.

USPS

  • First class:Estimated 3-5 business days. Generally the fastest option for shipping under 1 lbs packages. Can be chosen by selecting ship option 6.

  • Priority: Estimated 2-4 business days

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