Note: Before reaching out to our Merchant Care team, please look through the ShipBob Help Center for an answer to your question by searching our knowledge base or browsing through our categories and articles.

How do I reach ShipBob's Merchant Care team?

You can reach our Merchant Care team via:

  • The Help button on your dashboard (chat)

  • Email

  • CallĀ 

The Help Button on your Dashboard:

To provide needed support to our merchants, we will be expanding our chat support hours effective 11.15.21 to 16 hours, 7 days a week. The new hours for chat support will be 6am - 10pm CST 7 days. Merchants just need to log into their ShipBob dashboard and utilize the chat function for real time support.

On your dashboard, you will find a Help button at the bottom right of your screen. If you click the button, you will have the following options:

  • Search Help Center Articles

You may simply email to create a case with the Merchant Care team. Once you send the email, you will receive a confirmation email with a case #, which you should use for reference! Someone from our Merchant Care team will reach back out to you within 2 business hours.

You may call into our support line, (312) 313-1104, between the hours of 9AM - 5PM CST, Monday through Friday! A member from our Merchant Care team will be able to assist you real-time!

*UK merchant care is available between the hours of 6AM - 5PM CST daily!

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