To ensure we have adequate staffing on our inbound docks, we need all inventory drop-offs to have appointments scheduled through OpenDock. All carrier drop-offs must be scheduled through OpenDock at least 48 hours in advance. If a product arrives at our facility without an appointment, we will do our best to receive that product on a first-come-first-serve basis. However, if there is a large amount of unscheduled freight we may turn away carriers without an appointment, potentially resulting in additional charges from those carriers.
Update on Inventory Drop-offs & Order Pickups [COVID-19 Restrictions]
Due to new restrictions from an increase in COVID-19 cases in the US, effective 11/20/2020, we will not allow individuals to drop off inventory at any of our fulfillment centers.
You are still able to send us inventory, but it must be from an authorized carrier. UPS, FedEx, DHL, USPS, and other trucking companies and LTL/FTL carriers that meet our dock height requirements and can be offloaded from our dock.
Until further notice, we will also no longer allow individuals to pick up inventory or orders from our fulfillment centers until there is an ease in COVID-19 restrictions and it is safe to do so.
Schedule an Appointment
Logging into OpenDock / Creating a Login
Use this link to log into OpenDock. If you do not have an OpenDock account, click Register and fill out the form in the link.
Once logged in, you will see the Find Warehouse screen. Search for ShipBob and select the fulfillment center to receive your inventory.
Select the relevant FC from the list.
Select accurate Load Type from the list.
Select the date and time.
You can browse for additional available dates by clicking the calendar icon on the top of the table.
Fill out your information and click Finalize Appointment to confirm. Note: If you don't have a user yet, one will be created automatically upon submitting your request.
Appointment details and a confirmation will be sent to the email provided.
Edit/Cancel an Appointment
On the top-right side, you will see your user name, click on it, and select Appointments from the drop-down list.
Make any adjustments to existing appointments.
Please Note: Drivers need their BOLs in hand to be loaded.