Inventory Levels: ShipBob doesn’t update inventory levels to BigCommerce.
Orders Not Syncing: On the ShipBob dashboard -
- Check the Start shipping date (Quick Setup → Account Settings). Make sure the orders are valid to be imported.
- Check if Fetch Orders feature if is on (= the checkbox is marked).
- At the Orders page, search for the orders by the order ID # from the store. Check all tabs: Processing, Exception, On-Hold and Canceled.
Products Not Syncing: Syncing products may take some time depending on the amount SKUs you are importing. Please be patient.Still can't see them? Search for the title or SKU on the products page. Make sure to search for the product on all tabs: Active, Inactive, Digital and Bundle.If you had changed security tokens on your store, the sync process will not work. Please reach our merchant care team for more instructions.
Wrong Items in the Order: We identify your products according to your product SKU. If you didn't add a SKU when creating your items on BigCommerce we will use the product ID generated automatically by BigCommerce. This ID# is unique and you can’t edit it. When you try to change a specific product by editing the name in BigCommerce - it doesn’t reflect into our system and we will import the original product associated with this product ID. If you wish to change a product please create a new one on BigCommerce to avoid any confusion.
Multiple Addresses per Order: BigCommerce offers her merchants with the option of creating one order with multiple shipping addresses. ShipBob doesn't support this option! we will not import orders with more than 1 shipping address.