The delivery address is the most important information on your package. Including all necessary information in the proper fields will ensure the carrier can successfully deliver the shipment to its intended destination!
- Domestic Address
- International Address
- Military Address/Diplomatic Mail
- Carrier Limited Address
- Character Limitations in Recipient Fields
- Non-English Characters
The following address format is recommended for mail to all U.S. destinations:
- Recipient name or attention line/company
- Delivery address
- Suite or apartment number
- City, state, zip code
The following address format is recommended for mail to all international destinations:
- Recipient name or attention line/ Company
- Street address or P.O. box number
- City or town, principal subdivision such as province, state, or county, and postal code (order of info may vary for certain countries)
- 2-digit country abbreviation
Make sure the country code is correct. Entering an incorrect country code can cause delays, result in a return to the sender, or even have the package delivered to the wrong country! (the most common issue is entering UK instead of GB for England). A full list of country codes (we use 2 digit ones) can be found here .
Military Address and Diplomatic Mail:
U.S. Mail service to APO/FPO U.S. military addresses.
The following address format is recommended for mail to a military/diplomatic address:
- Recipient (name and rank)
- Unit / P.O. Box
- City - APO (Army Post Office)/FPO (Fleet Post Office)/DPO (Diplomatic Post Office)
- State - AA (Armed Forces Americas)/AE (Armed Forces Europe)/AP (Armed Forces Pacific)
- Zip Code (9 digits)
Note: Shipments must be addressed to a specific individual. Addressing to "Any Service Member" is no longer permitted.
See examples from USPS for formatting military and diplomatic addresses here.
Carrier-limited addresses are destination addresses that can only use certain carrier services. Examples of these addresses include PO Boxes, military bases, prisons, etc.
For instance, PO Box addresses cannot be delivered to by non-USPS services like UPS and us, therefore, have to send using a service that leverages USPS as the final mile delivery service.
How does this impact your pricing?
If a different ship option is selected than the one that can deliver to a carrier-limited address, ShipBob must override the shipping option to select it. For instance, if your order's address is a PO Box and the shipping option selected is UPS Ground, we'll have to override and select USPS and price accordingly, which may be different or more expensive than UPS Ground would have been.
Character Limitations in Recipient Fields
Some carriers limit the number of characters in the recipient fields. In case the recipient name passed the carrier limitation it will get cut-off and may cause failure to deliver. Please keep the recipient's name under 20 characters.
Non-English characters that are included in key address fields, particularly for international orders, may not get transmitted to our carrier partners. This will cause those packages to become undeliverable and returned back to us or discarded.
Index of Countries and Localities (includes links for specific country conditions for mailing i.e. customs requirements, restrictions)