While ShipBob's standard packing offerings will ensure your orders are delivered safely, we understand that some products may best fit in custom packaging containers. Custom packaging materials should be sent to any fulfillment center and stocked as an item (part of your inventory).  

Important notes and limitations:

  • We don't accept custom mailers that are larger than 18 inches in length or wider than 14 inches. Carriers charge very high surcharges for such size mailers.

  • Custom tape is not supported at this time.

  • Custom boxes or mailers must be at least 6 inches by 4 inches.

  • Custom boxes must have a flat side that is at least 6 inches by 4 inches for the placement of a shipping label.

  • Custom boxes cannot contain any markings that signify they contain hazardous material without written prior approval by ShipBob.

  • Any special boxes that require folding of inserts or more than 8 folds must go through kitting.

  • We do not accept crinkle paper due to the difficulty in quantifying how many "units" there are.

The fulfillment cost of shipments that use your custom packaging will be based on the outer dimensions of the box, rounded up to the nearest inch. When purchasing custom packaging please make sure to verify the external dimensions which can be, in many cases, upwards of 1/2''.

Custom Packaging Request:

  • Note: Items shipped IN one of your custom boxes should be marked as following:

  • Create a WRO to ship items to ShipBob fulfillment centers.

  • Create bundles or rules to add custom packaging SKUs for necessary items/item combinations.

Note: If the same custom packaging request applies to all orders, send an email to support@shipbob.com and we will create a rule to automatically add the materials to all orders.

Once the packaging materials received into your inventory, they will begin to ship with orders automatically if either a rule to add custom packaging has been enabled, or your custom packaging has been added to the box algorithm/box selection process.

Before the new material arrives orders may move to exceptions. If needed, you can edit the order details to remove custom packaging items and move these orders into Processing. We will ship with our standard packaging until we receive your custom packaging materials. 

For more information or to help facilitate your special packaging needs,  please contact your account executive or our merchant care team!

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