**This feature is enabled upon request**

Zonos is a duties and tax (DAT) estimator that plugs into your eCommerce store (only available for Shopify, BigCommerce, Magento) and allows that merchant to estimate DAT at checkout. The estimator uses products' HS-6 codes and country of origin as found in your store, along with the destination country at check-out to calculate DAT.

At checkout, the customer will see a shipping price that includes duties and taxes:

Why does ShipBob need Zonos for DDP?

Zonos allows the merchant to collect duties and taxes up-front from the customer so that the DAT is “pre-paid”, making the order eligible for DDP shipping. Zonos sends those estimates to ShipBob so that ShipBob can bill the merchant for the DAT that ShipBob will eventually incur from its shipping partners.

Where can the merchant ship using DDP?

All major countries, exceptions include:

  • Belarus

  • Kazakhstan

  • Russia

  • Ukraine

  • Isle of Man

  • Gibraltar

Note: There may be restrictions on product types by country. For example, Japan restricts supplements to a 90-day supply.

The below shipment value limits apply for DHL eCommerce:

Note: We have set a value limit with Zonos so that the Standard DDP option will not appear when the cart value is over the listed amounts.

Using ShipBob’s Expedited DDP option

There are no value limits.

How do I start using Zonos and ShipBob’s DDP options?

  1. First, you need to approve pricing for ShipBob’s Standard and Expedited DDP options. These rates are for fulfillment and shipping and do not include duties and taxes. ShipBob will ship with DHL and UPS.

  2. Once you approve, ShipBob will connect them with a Zonos representative to sign an agreement. Zonos charges 1.9% of cart value at checkout to use its DAT estimates.

  3. Once the agreement is signed, you will be onboarded with Zonos with a Zonos rep. This includes integrating their eCommerce store with Zonos and setting up shipping methods and prices. ShipBob will send Zonos your DDP pricing sheet as the basis for the shipping cost the customer sees at checkout. Note: You can adjust these prices as needed.

  4. You need to get set up for DHL eCommerce’s DDP offering (ShipBob’s carrier for Standard DDP Option). UPS and DHL Express do not require enablement. To get set-up with DHL eCommerce:

  • You will need to add the following text to your store’s Terms & Conditions: “The goods will be imported on behalf of the consignee/buyer. The consignee authorizes (Merchants Name) to import the goods on his behalf. Further, the consignee/buyer agrees (Merchants Name) may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods”

  • Send ShipBob a screenshot of the text on the T&C webpage with your name filled in along with the T&C URL.

  • Send ShipBob tax IDs for each country where required (AU, NZ).

Once finished, allow 3-5 days for enablement for most countries (China and HK have taken much longer). ShipBob will enable your account for DDP ship options. Then, you can map your Zonos shipping methods in the store to ShipBob’s Standard and Expedited DDP options.

How does Zonos work with Cartbob?

Cartbob and Zonos will not work together, as they are pulling information from two different sources: Cartbob pulls item details from ShipBob while Zonos pulls from Shopify. The DDP shipping option at checkout will always flow through the Zonos app. Cartbob can be used for a DDU option if desired.

What are some things the merchant needs to know to make DDP successful?

Tariff Information

Zonos will use the tariff information in the merchant’s eCommerce store to estimate DAT. ShipBob will use the tariff information in the ShipBob Dashboard for the Commercial Invoice that customs officials will use to calculate actual duties and taxes. Any differences in information from the two sources can cause issues at customs.

Eligible Order Types

DDP will only be an option for orders that have the correct mapping to ShipBob’s DDP ship options. For example, if you only have Zonos estimates set up for shipments to Canada, only orders to Canada ingested from that eCommerce store are eligible for DDP. Manual orders are not eligible for DDP because they will not go through the Zonos app and receive a DAT estimate.

Changing Ship Options

If, for any reason, you want to change the ship option from DDP to a non-DDP option, please inform ShipBob so that ShipBob does not charge for DAT. Because this ship option is enabled on an individual basis, the functionality is limited - you will not be able to change orders from Standard DDP to Expedited DDP, or vice versa, using the Dashboard. You will need to reach out to ShipBob to make that change. Orders imported with a non-DDP ship option will not be able to switch to a DDP option because ShipBob will not have a Zonos DAT estimate for that order.


Duties and taxes are not included in the ShipBob fulfillment rates. DAT will be a separate charge. ShipBob uses the Zonos estimates for DAT charges. There may be additional charges if the actual DAT paid by the shipping partner at customs differs from the estimate, but this should be a rare occurrence.

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