The ShipBob Growth Plan

Welcome to the ShipBob Growth Plan — the self-service onboarding program for merchants shipping 0-400 orders per month. Below we’ve put together all the resources you need to get started.

Have questions regarding your ShipBob account? Ask a ShipBob expert at our open office hours sessions. For support requests, please email support@shipbob.com.

Intro to ShipBob

First, familiarize yourself with the following information:

1. Service level agreements (SLAs)

2. Pricing breakdown

3. Shipping zones (costs and maps)

Account Setup

Store Integrations (overview)

• Amazon

• Backerkit

• BigCommerce

• Ebay

• ShipStation

• Shopify

• Squarespace

• Walmart

• Wix

• Woocommerce

• Developer API for custom integrations

Before you send us inventory, please be sure to read through and complete these steps:

• Add products

• Add barcodes (optional but recommended)

• Dimensional weight

• Locations and receiving hours

• Send inventory

• Standard packaging

• Ship Option mapping

• Sync, import, and create orders

Post-Inventory Setup

Once you send inventory to ShipBob, you’ll want to review these pages and actions:

• Copy or cancel orders

• Move orders to On Hold

• Create a test order

• Shipment Details page

• Product Details page

• Orders page overview

• Create and manage returns

The following resources, additional services, and functionality are available for all Growth Plan merchants. For specific inquiries, please email support@shipbob.com

Pricing and billing:

• Additional services pricing

• Dimensional weight

• Order pricing information

• Pricing breakdown

• Shipping zones (costs and maps)

Information for specific types of products:

• Acceptable products

• Case packed items

• Digital items

• Hazardous goods

• Lot items (for products with expiration dates)

Additional services (at an additional cost):

• B2B/Wholesale orders

• Custom packaging (only pay for storage)

• Create and manage returns (optional)

• Serial numbers

Miscellaneous resources and functionality:

• Clean sweep orders (and perform bulk actions)

• In-person inventory dropoff

• Reorder point notifications

• Analytics and reporting