The ShipBob-Skubana integration allows merchants to leverage the power of Skubana’s inventory management software in conjunction with ShipBob’s network of warehouses and 2-day shipping capabilities.

While both systems on their own have extremely robust capabilities, the integration focuses on:

  • Product catalog syncing

  • Order syncing

  • Keeping accurate stock levels in Skubana that reflect what’s physically available in any ShipBob warehouses.

Important Notes:

  • Some advanced features of Skubana are not automatically synced to ShipBob but are still possible by using ShipBob’s easy, online dashboard (e.g. inventory transfers or kitting requests).

  • This integration was built and is maintained by the ShipBob development team and any questions can be directed to ShipBob support (support@shipbob.com)


What does the Skubana <> ShipBob integration do?

Unique Identifier: In order to match the product on Skubana to the product listed in ShipBob we use a unique identifier. This identifier helps our system to know which product to send out when an order is synced. When you create a product on Skubana, you also create a master SKU. This master SKU is the unique identifier, you can see it under the SKU column (products page) on the ShipBob dashboard.

Sync products: Merchants can sync existing products from Skubana to ShipBob both automatically at a sync interval and manually. Orders containing products that are not synced to ShipBob will result in creating a new product automatically.

  • If you want ShipBob to automatically sync any new product you create, you can choose to do so under Integrations → Skubana → Connection settings.

  • Orders containing products that are not synced to our dashboard will result in creating a new product automatically.

Sync variants: Certain platforms have the option to create variants for their products.

If the merchant has variants in Skubana, ShipBob will sync them as products. I

  • Example: Product: Hat, Variant: Blue hat, Variant: Red Hat.

  • Note: Variants are optional. If they exist we will sync them and if they don’t exist we will sync the product.

Inventory Quantity Sync: This feature allows ShipBob to update inventory levels back to your e-commerce store. Once this option is enabled (Integrations → Skubana → Connection Settings),

  • Inventory sync will occur twice a day.

  • Inventory levels are synced for on-hand inventory. On-hand inventory refers to the pickable quantity of items in all ShipBob fulfillment centers. This includes items that have already been assigned to orders but have not yet picked. Internal or external transit quantities are excluded from on-hand calculations.

Import product images: We don’t import product images for Skubana integration.

Manual Sync Orders: The ability to sync orders from your e-commerce store. This process happens when you click on Sync Orders (Integrations → Skubana→ Sync Now). We only show the following orders:

  • Orders with the correct status: Awaiting 3PL Export

  • Orders that are assigned to the ShipBob dummy FC.

Auto Sync Orders: You can choose to sync orders placed at your store automatically by defining the sync schedule (Integrations → Skubana→ Sync Schedule). Note: We will not mark the order as pending fulfillment on Skubana. If you need to make any changes to the order once it's been synced to ShipBob, please do it from the ShipBob dashboard.

  • Note: Changes made to orders that have already been synced to ShipBob must be made directly in the ShipBob dashboard

Order Level Fulfillment Tracking: Once an order is fulfilled a unique tracking number is uploaded to the order details page that links to the carrier's website. This tracking number will automatically upload to your store and we will mark the order as fulfilled.

ShipBob will update Skubana with the fulfillment center that the order was shipped from at this time.

Use Ship Start Date to sync orders: Start shipping date is the date ShipBob will start to import and ship your orders. Ship start date can be a date that has already passed (up to 120 days) or a future date.

What does the Skubana <> ShipBob integration not do?

  • Split orders: Currently ShipBob does not support line-item fulfillment with Skubana. This means that if the order is split in Skubana, the integration will not import the order. If the order is split by ShipBob, ShipBob will only upload tracking for the first shipment. Please note, order splitting doesn’t happen often unless you have auto split rules in place.

  • Purchase orders. Currently, the integration does not support syncing purchase orders from Skubana to ShipBob because ShipBob requires more information to process a Purchase Order than what is currently being captured in Skubana.

  • Stock transfers. The ShipBob integration does not support syncing stock transfers from Skubana to ShipBob. Stock transfers placed in Skubana must also be initiated in ShipBob.

  • Bundling work orders. The ShipBob integration does not support syncing work orders from Skubana to ShipBob. Work orders must be directly placed in the ShipBob dashboard as ShipBob requires additional data to complete the work required.

  • Order routing. ShipBob's proprietary technology for 2-day shipping requires us to control order routing. Therefore, Skubana will need to designate all orders to a “holding warehouse”, ShipBob will receive orders from that warehouse, ShipBob will route the orders, and will update Skubana with the Fulfillment Center that the order was shipped from. For this reason, orders will not be marked as Pending Fulfillment on Skubana. This will lead to a minor lag in inventory accuracy as everything will be assigned and allocated to the “Ghost” warehouse initially. Once ShipBob updates the order with the correct FC, inventory will reconcile.

  • Canceled orders. Currently, the integration does not support syncing canceled orders. If an order is canceled, the order will need to be manually canceled in both systems for accuracy.

  • Rules: Rules are recurring, automated procedures that can help provide a smooth fulfillment process. Currently, no rules are supported for the ShipBob Skubana integration. That being said, Skubana has a very robust rules engine that can be leveraged to modify or route orders before they get assigned to ShipBob.

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