Carrier Updates

[FedEx: All Inbound Service to Shanghai (PVG) is Suspended Until Further Notice] Friday, 4/8

Due to the COVID-19 lockdown in Shanghai, China, and the current limited operations at Shanghai Pudong International Airport (PVG), all inbound services are suspended from the global regions into Shanghai (PVG) until further notice.

All shipments destined to PVG that are currently in transit via our network, including those we collected as of Apr. 8, 2022, will be returned to sender or held at origin. Shipments will be returned free of charge via our Economy service option.

Currently, UPS and DHL have also temporarily suspended inbound service to Shanghai – China East.

Customers can track the status of their shipments at fedex.com or tnt.com.

[FedEx Temporarily Suspends Southern China] Tuesday, 3/15

Effective immediately, Shenzhen government authorities announced mandatory COVID testing between Mar. 14–20, 2022. This mandatory testing throughout the Shenzhen population is an effort to stem the COVID-19 epidemic outbreak.

To accommodate these new local regulations, all FedEx and TNT outbound services from Shenzhen are suspended until further notice. For inbound shipments, there will be at least a seven-day service delay.

In addition, other cities in China South (CNS) and China North (CNN) are under lockdowns.

South China:

• Dongguan city (between Guangzhou and Shenzhen) is in partial lockdown.

• Public transport is suspended.

• FedEx is operating on the ground; however, staff movement is impacted.

• Service impacts to customers will be assessed throughout the week.

• Cross border movement between Hong Kong and Southern China is limited to essential goods.

North China:

• Qingdao (1 station), Changchun, and Lanfang (near Tianjin) are also under lockdown with Pickup/Delivery services suspended.

We will continue to monitor the situation and will resume normal operations as conditions allow.

Customers can track the status of their shipments at www.fedex.com or www.tnt.com.

[Carrier Operations: Eastern Europe ] Wednesday, 3/9

Due to recent developments with Russia invading Ukraine, our carrier partners have suspended service to and from Russia, Ukraine, and Belarus until further notice. Due to the escalated circumstances, orders will not be held in quarantine. Packages destined to these

[Carrier Operations: Ukraine ] Thursday, 2/24

Due to recent developments with Russia invading Ukraine, our carrier partners have suspended service to and from Russia, Ukraine and Belarus until further notice. Due to escalated circumstances, orders will not be held in quarantine. Packages destined to these regions will be returned to sender (RTS).

[Carrier Operations: Ukraine ] Thursday, 2/24

Due to recent developments, carriers will be suspending service to and from Ukraine. Packages in transit will be temporarily stored within carrier networks, and re-establish service as soon as it is practical and safe to do so

Please understand that the service disruptions are by circumstances, and out of carrier control.

[Weather Advisory] Thursday, 2/24

The current weather forecast for Thursday night into Friday morning is a mixture of rain, ice and snow throughout the SW, Midwest, and NE region, ultimately disrupting supply chains and delaying operations. We will continue to monitor the situation closely and provide updates as needed.

[Winter Storm Landon] Thursday, 2/3

Multiple regions have been hit with severe weather conditions. Throughout the NE, Midwest, and Southwest are all experiencing the aftermath of Winter Storm Landon. While we are monitoring closely, we do anticipate service disruptions.

[Driver Protest: Ottawa, Canada] Monday, 1/31

Currently, there is a truck convoy in Ottawa, Canada protesting the COVID-19 Mandates. These are all independent drivers and not any national carriers. This will affect time in transit and deliveries into the Ottawa area. It will also affect the Canada Post pickup today; however, FedEx is still picking up today. Will advise more during the course of this week if anything changes.

[NE Weather Alert due to blizzard conditions] Friday, 1/28

We will be anticipating delays within the NE region as they are expecting up to 18 inches of snow due to blizzard conditions that could disrupt supply chains. We will monitor operations closely and provide updates as needed.

[USPS Temp. Suspends Priority Shipping to China] Thursday, 1/27/22

The United States Postal Service (USPS) will temporarily suspend Priority Mail International (PMI) package acceptance to China effective January 28, 2022, until further notice due to unavailable transportation related to the COVID-19 pandemic.

Learn more here

[USPS Delays in Memphis, TN] Monday, 1/24/22

Due to safety procedures from building damage, the Samsung office that services Memphis will be suspended until further notice. USPS is anticipating delays for upwards of 2 weeks.

[FedEx Express & Canada Post Holiday Schedule] Monday, 1/3/22

Canada Post and FedEx Express will not be picking up on Monday, 1/3/22 in lieu of New Years Day falling on the weekend.

However, FedEx Ground will be continuing operations.

[Canada Post Holiday Schedule] Monday, 12/27

Canada Post will be closed on December 27 and 28 for Christmas and Boxing Day, as well as January 3 for New Year’s Day with no regular collection or delivery of mail on these days. Corporate post office locations will be closed, but post offices operated in authorized franchise locations may be open according to the hours of service of the host business.

[British Columbia Weather Delays ] Friday, 12/17

Although there have been improvements to the infrastructure in the province of British Columbia, shipments are still experiencing significant transit delays.

The Coquihalla Highway is set to reopen to commercial trucks on Monday December 20th which will help shipments move more frequently into the province.

Canada Post is accepting packages destined for BC but anticipating two week delays at the minimum.

UPS and FedEx Express are accepting small packages for BC but anticipating transit delays. The good news is that FedEx Ground has started accepting additional volume destined for BC.

We are still in communication with all the carriers on a daily basis so we may offer our customers the most up-to-date information.

[Regional Carrier LSO ] Monday, 12/13

As we continue to monitor carrier performance, we have made the decision to disable our SW regional carrier LSO from our DFW network effective immediately. Due to slow transit times, we will divert our volume to carriers that are performing to our expectations during peak. After Christmas, we will revisit once LSO can confirm their dock congestion has been cleared. Once again, this will be at no additional cost to our merchants. Core / SFN sites that will be disabling LSO :

• ShipBob Grapevine (GV1)

• Brilliant Grapevine (GV2)

• Carrollton (DFW-2)

• Farmers Branch (DFW-4)

[USPS Tracking Updates] Friday, 12/10

USPS has been experiencing internal processing errors, causing their tracking system to crash. This is ultimately impacting transit updates. Packages that may have been processed, are in transit, or already delivered may not have any tracking updates on the carrier portal. Any packages that may be moving un-manifested will eventually have tracking updated through the USPS portal. We have not identified any current ShipBob orders that may have been affected, but will advise as further information is available. The above will impact orders sent via:

• DHL

• OSM

• UPS Mail Innovations

• SurePort

• SmartPost

• USPS (First Class, Priority, Media Mail)

[Service Delays ] Friday, 12/10

Regional carriers LSO and CDL are experiencing processing delays in the SW and NE region. Due to peak season congestion, there is a 1-2 delay in transit times. We are monitoring the congestion closely, and will be updating accordingly as further information becomes available

[Carrier Performance ] Friday, 12/3

Due to peak season capacity restraints, UPS MI is having processing delays within the NE region due to station congestion. We will be disabling and allocating our volume to other carriers, while ShipBob covers the difference in cost. We will continue to monitor closely and enable once operations is back to normal.

Sites affected: ABE1 / ABE2 / EWR1 / EWR2

[British Columbia Weather Delays] Thursday, 11/18

Due to extreme rain, flooding, and mudslides throughout Southern British Columbia, multiple highways in the area are inaccessible. The province of BC has declared a state of emergency.

As a result, small parcel and LTL carriers are experiencing shipping delays. We will continue to monitor updates from the carriers and keep our customers informed as more information becomes available.

For current updates regarding service delays for each carrier, click the links below:

FedEx | Canada Post | UPS

[USPS Peak Season Updates] Monday, 10/25

US postal service is adding 45 new facilities and 40,000 seasonal workers to handle peak shipping during the holidays. Learn more.

[DHL Delays in AUS - Update] Monday, 10/25

AUS is experiencing the impacts of COVID -- Limited staffing of essential workers at customs and Australian posts. 75%+ of the available inbound flights are still non-operable, national trucking and labor strikes also contributing, while there is a national lockdown status. Many foreign posts have suspended exports to Australia.

DHL’s Parcel International Direct traffic is still moving and getting delivered in Australia. However, this week we have seen transit from 12 days to 29 days across Australia. PLT is the best option at this time for an economy shipping option. Service expectations should be 12-21 days to AUS right now.

[DHL Invests $300 million into US operations] Wednesday, 9/29

DHL eCommerce Solutions is expanding the square footage of its U.S. distribution center network by 70% over the next five years to catch up to elevated B2C demand. Beyond additional building space, the $300 million investment includes adding more automation to its facilities to process volume quicker. Learn more.

[USPS / UPS MI Delays in NZ] Wednesday, 9/29

The United States Postal Service will suspend service to New Zealand for all packets/packages services on Friday (Oct. 1). Only letters and flats will retain service to New Zealand. An Industry Alert/DMM Advisory will be forthcoming

Note – As of today, UPS MI International plans to continue service directly to the country and New Zealand Post due to our additional lift capabilities. Expect slight delivery delays. This could change at any time. Please be sure to manage customer expectations in New Zealand (and Australia).

[Temp pause on eCommerce pickups for Parcel Post and eParcel in Greater Melbourne Metro] Tuesday, 9/28

Due to the ongoing impacts of COVID together with record volumes through the network, Australia Post is temporarily pausing pickups, collections, and business lodgements for eCommerce retailers in Greater Melbourne Metro only for five days, from 12.01 am Friday 1 October to 12.01 am Wednesday 6 October.

Link: https://newsroom.auspost.com.au/article/temporary-pause-on-ecommerce-pickups-for-parcel-post-and-eparcel-in-greater-melbourne-metro

[Driver Strike Expected to Delay Aus. Operations] Thursday, 9/23

Make Major Strike action will halt Australian deliveries starting on Thursday, 9/23 as 6,000 StarTrack and FedEx workers are expected to walk off during the job. Learn more.

[LA Port Congestion] Thursday, 9/23

The LA Port continues to experience record-breaking delays in regard to container congestion. Learn more.

[Service Alert] Wednesday, 9/22

We wanted to be sure that you were aware that China will be celebrating Golden Week from October 1-7. Make sure to plan your shipments around this holiday. If you want to make sure your packages leave China before the first, schedule pickups on or before September 29.

[Delays into Australia] Starting August 11, 2021

Australia Post advises that its daily operations are being affected by government measures aimed at preventing spread of COVID-19. There are impacts to processing and delivery of inbound and outbound mail items. There are border closures and lockdowns in place across the country, including lockdowns in two major states, Victoria and New South Wales, where the processing and delivery of mail items is being significantly impacted.

[Service Delays for Luxembourg Post] July 26, 2021

Luxembourg Post advises that there are disruptions to service in parts of the country due to flooding that has affected transportation and led to some evacuations. Postcode areas affected are: 10xx, 29xx, 58xx, 59xx, 64xx, 65xx, 66xx, 67xx, 68xx, 74xx, 75xx and 94xx.

[DHL Service Points Expiring] Starting July 25, 2021

Starting on 7/25, DHL eCommerce will no longer deliver to certain parts of American Territories. We have sourced alternative carriers and will be able to offer a service with similar transit times without any increased prices.

[Carrier delay] July 20, 2021

UPS is currently experiencing a backlog of delays into Germany. UPS policy allows 30-60 days to clear a package through customs

[New Carrier Added] July 17, 2021

US Postal Service announces new local postmaster after Chicago mail delays. Learn more here.