Prohibited Items in Canada
Currently, ShipBob does not support the products listed below in our Canada Network.
If products in violation of these guidelines are sent to ShipBob’s Network, they will be returned or disposed of at the cost to the party sending them. ShipBob is not responsible for any costs or losses incurred related to these products as we cannot safely ship or store them. Products that cannot be safely returned will be destroyed.
Products that have been illegally replicated, reproduced, or manufactured.
Products prohibited by law in their place of origin, destination, or any location through which such products might travel.
Products with unauthorized marketing materials.
Products that are unable to be packed within a ShipBob Standard Box and are not ship-ready or using custom packaging.
Products that are unable to fit in a standard pallet 54x48x40 inches.
Hazardous products with a per-item weight exceeding 15 lbs.
Products that are accompanied by custom packaging.
Product for which a consumer safety advisory warning or recall has been issued.
Defective and/or damaged products.
A quality check is completed during the receiving process. Please refer to this article for more information.
Products that ShipBob otherwise determines as unsuitable.
Examples of prohibited products include but are not limited to the following:
Live, Dead, or Dried Plants and Animals
Soil or Soil Enhancing Products
Hazardous Products (Some hazardous products are accepted with restrictions)
Biohazards (Or any product that may contain contagions)
Explosives (Ammunition, Fireworks, Flares, etc.)
Corrosive materials (Mercury, Sulfuric Acid)
Fertilizers and Pesticides
Flammable Solids (Wet Wipes)
Lead Acid Batteries
Toxic Gas (Chlorine or other toxic gases)
Any item with a value above $300
Precious Metals (Gold, Silver, etc.)
CBD Products containing Delta 8
Weapons or Weapon Accessories
Airsoft Guns Or Any Item Resembling A Firearm
Firearms and Firearm Accessories
Alcoholic Beverages that contain any alcohol content above 0.00%
CBD Products containing more than 0.3% THC
Military or law enforcement equipment (Such as protective gear, restraints, night-vision devices, etc.)
Raw Hemp (Products made from Hemp Seed, Hemp Seed Oil, Hemp Flower)
Tobacco (Or any product that may contain nicotine)
Vape Products & E-Cigarettes
Restricted Items in Canada
The below items are not automatically included in ShipBob’s fulfillment services and have strict requirements that must be met prior to entering ShipBob’s Network. It is your responsibility to ensure all requirements are met. For successful onboarding, please coordinate closely with our Sales and Merchant Care teams.
If products in violation of the requirements are received within ShipBob’s Network, they will be returned or disposed of at the cost to the party sending them. ShipBob is not responsible for any costs or losses incurred related to these products. Products that cannot be safely returned will be destroyed.
Adult Items and Toys (Must be discreetly packaged)
CBD Products (Must contain less than 0.3% THC)
Fragile Products (Outer packaging must mark the item as fragile)
Giftcards (ShipBob is not responsible for any losses associated with giftcards)
Knives (Must be packaged for safe handling)
Medical Devices (Only Class I Medical Devices are accepted)
Products Exceeding 50 lbs in Weight (All items above 50lbs are subject to ShipBob approval)
Products Containing Hazardous Materials. Including but not limited to:
Batteries (Please review ShipBob’s Battery Policy)
Flammable Liquids (Hand Sanitizer, Perfumes, Nail Polish)
Products containing alcohol must have less than 80% alcohol content
Pressurized Canisters (Including Aerosols)
Oxidizing Substances (Peroxides, Cleaning Products)
Pseudo Pharmaceuticals (Non-prescription medication/supplements)