FAQ | ShipBob Support

Does ShipBob use a DDU or DDP?

Written by Shai Ofir
Updated this week

Promotional Sales (GMA)

Written by Shai Ofir
Updated over a week ago

Shipping Media Mail

Written by Shai Ofir
Updated over a week ago

Packaging & Shipping Fragile Items

Written by Shai Ofir
Updated over a week ago

Applying Stickers to Inventory Items

Written by Shai Ofir
Updated over a week ago

Can we ship Hand Sanitizers?

Written by Megan Knight
Updated over a week ago

Box Selection Process

Written by Megan Knight
Updated over a week ago

CBD Shipping Policy

You sell CBD, we can probably ship it for you. Read on for more details.

Written by Sai Cheekireddy
Updated over a week ago

Dimensional Weight

Written by Sai Cheekireddy
Updated over a week ago

Freight FAQs

Written by Megan Knight
Updated over a week ago

How can I have SKUs packaged separately?

Written by Megan Knight
Updated over a week ago

How can I recall or change the address on a package that shipped?

Written by Megan Knight
Updated over a week ago

How can I set up my international ship options?

Written by Megan Knight
Updated over a week ago

How do I get in touch with ShipBob's Merchant Care team?

Written by Megan Knight
Updated over a week ago

How to Donate Inventory through giveNkind

Written by Megan Knight
Updated over a week ago

Is ShipBob FDA certified?

ShipBob's FDA certification status

Written by Kevin Marvinac
Updated over a week ago

Notifying ShipBob about Significant Increases in Order Volume

Written by Megan Knight
Updated over a week ago

Schedule an Appointment

Written by Shai Ofir
Updated this week

Sending inventory from an Amazon Warehouse to a ShipBob Fulfillment Center

Moving away from Amazon fulfillment? We are happy to have you on board. Here is a guide to make sure things go smoothly.

Written by Sai Cheekireddy
Updated over a week ago

Troubleshooting: Common Issues

Written by Megan Knight
Updated over a week ago

What if I am not able to attach a WRO to an incoming shipment?

Written by Megan Knight
Updated over a week ago

What do I do if my customer's order shows "delivered" but they did not receive it?

Written by Sai Cheekireddy
Updated over a week ago

What is demo mode?

Written by Sai Cheekireddy
Updated over a week ago