FAQ | ShipBob Support

Understanding Inventory Terms

A to Z definitions of commonly used terms at ShipBob.

Written by Alec Van Thiel
Updated over a week ago

FAQ: International Shipping

Written by Shai Ofir
Updated over a week ago

Rule Request: Add Item to All orders

Written by Shai Ofir
Updated over a week ago

Quality Check for WROs

Written by Shai Ofir
Updated over a week ago

Promotional Sales (GMA)

Written by Shai Ofir
Updated over a week ago

Shipping Media Mail

Written by Shai Ofir
Updated over a week ago

Applying Stickers to Inventory Items

Written by Shai Ofir
Updated over a week ago

Packaging & Shipping Fragile Items

Written by Shai Ofir
Updated over a week ago

Can we ship Hand Sanitizers?

C

Written by Chris Nolan
Updated over a week ago

Box Selection Process

Written by Shai Ofir
Updated over a week ago

CBD Shipping Policy

You sell CBD, we can probably ship it for you. Read on for more details.

Written by Alec Van Thiel
Updated over a week ago

Dimensional Weight

Written by Shai Ofir
Updated this week

Freight FAQs

Written by Shai Ofir
Updated over a week ago

How can I have SKUs packaged separately?

C

Written by Chris Nolan
Updated over a week ago

How can I recall or change the address on a package that shipped?

C

Written by Chris Nolan
Updated over a week ago

How can I set up my international ship options?

Written by Shai Ofir
Updated over a week ago

How do I get in touch with ShipBob's Merchant Care team?

C

Written by Chris Nolan
Updated over a week ago

How to Donate Inventory through GiveNkind

Written by Shai Ofir
Updated over a week ago

Is ShipBob FDA Registered?

ShipBob's FDA certification status

C

Written by Chris Nolan
Updated over a week ago

Notifying ShipBob about Significant Increases in Order Volume

C

Written by Chris Nolan
Updated over a week ago

Schedule an Appointment

Written by Shai Ofir
Updated over a week ago

Sending inventory from an Amazon Warehouse to a ShipBob Fulfillment Center

Moving away from Amazon fulfillment? We are happy to have you on board. Here is a guide to make sure things go smoothly.

Written by Alec Van Thiel
Updated over a week ago

Troubleshooting: Common Issues

C

Written by Chris Nolan
Updated over a week ago

What if I am not able to attach a WRO to an incoming shipment?

C

Written by Chris Nolan
Updated over a week ago

What do I do if my customer's order shows "delivered" but they did not receive it?

Written by Alec Van Thiel
Updated over a week ago

What is demo mode?

Written by Alec Van Thiel
Updated over a week ago