Manual orders are orders in the ShipBob dashboard that are not synced through an e-commerce store.
1. Create individual orders manually (option for regular or prepaid)
2. Upload multiple orders at once via a spreadsheet
***Manually created orders or orders uploaded via Excel that require a custom shipping box or packaging item must show that box as one of the items listed in the order.
To create a new individual order:
1. Go to the "Orders" tab
This will bring you to all of your orders in the Shipbob dashboard.
2. On the top right of the page, go to "New Order" and select from the 3 available options
- Manual Order/Consumer - Select Consumer to create a regular order that Shipbob will fulfill and ship as usual
- B2B/Wholesale - Select business to create an order that ShipBob will fulfill
- Inventory Transfer - Select Inventory Transfer tool if you want to move inventory to other warehouse (e.g. - Amazon)
Click Add New Order:
1. Insert your recipient’s name. The form will auto-populate any existing contacts
2. Insert your recipient’s contact information. If the system does not recognize the address, it will notify you and give you an option to continue anyway. Please note that you can edit the address later in the process up until the package is labeled.
3. Next, begin to type in the item name in the "Item Name" section and select the item from the list of names that auto-populate. Enter a number in the "QTY" section and click the "+" button to add the item to the order.
5. Click "Save Items."
Note: The order is "Under Review" while our system checks and allocates specific items. This can take between 5-10 minutes to be updated to the appropriate status (i.e. Processing or Exceptions). You can edit order details until the order has been picked. Make sure you review the recipient information, shipping option (Standard is the default option), carrier service, and insurance before finalizing the order.
For detailed information on how to create B2B/Wholesale orders, please see this article.
For detailed instructions on importing orders with Excel to ShipBob dashboard, please this article.