Exception Orders are orders that ShipBob is not able to currently fulfill.
There could be several reasons an order is put into Exception Orders:
1.) NEW SKU
NEW SKU is a product that our system does not currently recognize.
This can be be due to:
a.) This is a new product which you started selling on your website. You can send us inventory of this product and on receiving it, we can ship this order- Learn how to send inventory to Shipbob here.
b.) This product is actually being sold on your website as a virtual bundle and Shipbob does not know the individual products contained in the bundle. To resolve, define the bundle in Shipbob - Learn how to create bundles in Shipbob here.
c.) This product is actually identical to another product which Shipbob already has in stock , and you simply need to merge this product with the existing product which Shipbob has in-stock. To resolve , merge this product with another product in Shipbob- Learn how to merge products in Shipbob here.
2.) No Stock
We currently do not have inventory to fulfill the orders that have come into our dashboard for this product. Once you send us more inventory, we can start shipping again - Learn how to send inventory to Shipbob here.
3.) Inactive SKU
This specific SKU has been marked as "Inactive" on the Inventory page (Add/View products page under Inventory) , and this is a product you or ShipBob are not currently shipping. To resolve, make this product active again using the instructions here. Once the product is active, you can send us inventory of the product using instructions here or merge it to in-stock identical product in the Shipbob system using instructions here.
*Our system will notify the email on file daily that orders are currently in exception.