All orders in the ShipBob dashboard are assigned with one of the following statuses:
-
Processing
-
On Hold
-
Exception
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Completed
-
Canceled
Each status has several optional sub-status. The sub-status can give you more detailed information about each order. In the ShipBob dashboard, under Orders, you have preset tabs for each status. The sub-status will appear (if exist) next to the status for each order.
Processing
Orders that are ready for fulfillment. These orders will receive a tracking number today if they get processing status before 12 pm local time. Orders that get processing status after 12 pm will receive a tracking number the next business day. Fulfilled orders move to the completed tab after midnight.
| Sub-Status | Description |
| Picked | The order has been picked. After the order is picked you can no longer edit or cancel it. |
| Packed | The order has been packed. |
| Labeled | The order has been labeled. This is the final stage before the order is picked by the carrier from our FC. |
On-Hold
ShipBob will not fulfill orders in On-Hold status. Orders will be automatically assigned with On-Hold status for any of the following reasons:
Note: You can also manually move orders you don't want ShipBob to fulfill to On-Hold status.
| Sub-Status | Description |
| Address Invalid | The address entered is invalid. |
| Reserve Date Not Met | Apply to B2B Orders. Reserve date is a future date in which ShipBob will pick your B2B order. |
| Cc Declined | Your credit card information is missing or has been declined. |
| Ship Date Not Met | Apply to B2B Orders. Ship date is a future date in which ShipBob will ship your B2B order (a mandatory four days difference between the reserved date and ship date). |
Completed
Orders fulfilled and assigned a tracking number (Allow 2-3 days for initial carrier scans).
| Sub-Status | Description |
| Shipped - Delivered |
Status updated by the carrier. Final Status. The order reached its final destination. |
| Shipped - Delivered Exception | Status updated by the carrier. |
|
Shipped - In-Transit |
Status updated by the carrier. |
| Shipped - Processing | Status updated by the carrier. |
| Shipped - Out for Delivery | Status updated by the carrier. |
| Completed | Final Status. This will be the final status for orders that are not aimed for shipping. for example, an order that is picked directly from our FCs. |
Exception
Exception orders are orders that ShipBob is not able to currently fulfill. Once the exception reason is resolved orders will move to Processing status automatically and ShipBob will fulfill them. Read more here.
| Sub-Status | Description |
|
Unknown SKU |
New product. |
|
Out of Stock |
We currently do not have inventory in stock for 1 or more products to fulfill the order. |
|
Inactive SKU |
This specific SKU has been marked as "Inactive" on the Inventory page (Products page under Inventory in the dashboard). |
|
Internal Transfer in Progress |
The inventory required to fulfill the order is currently in transfer from one of ShipBob FC to another. |
|
Bin Transfer in Progress |
The inventory required to fulfill the order is currently in transfer from one location in the FC to another. |
Canceled
Orders that have been canceled:
- Orders can get canceled manually (if they haven't been picked yet) using the dashboard.
- Orders can get canceled automatically in some cases. For example, items that are not shippable (digital items).
Read more on how to cancel orders.
Note: If orders were manually created, imported from excel or B2B, you will NOT be able to see them under canceled orders in the dashboard.
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