Welcome to ShipBob's Quick Start Guide!
This handy Quick Start guide is designed to provide all the foundational information you need to get started using the Shipbob Dashboard. Here you’ll find step-by-step instructions on how to sync your online store, send inventory to our warehouses, create and track orders, and troubleshoot issues along the way.
This guide, along with our broader Help Center, is here to help answer your questions and assist you with all things ShipBob fulfillment. We want to make sure all your questions are answered so don't hesitate to reach out to our customer success team for help when you need it.
Thank you for your business and let's get started!
-The ShipBob Team
Navigating Your ShipBob Dashboard
Each section below gives an overview of the modules on the left hand side of your ShipBob dashboard and contains step-by-step guides to successfully navigate your ShipBob dashboard and account!
Dashboard Quick Setup Tab:
Click the green "Quick setup" tab on the lower left of your Shipbob dashboard to integrate online stores, sync new inventory, and manage your settings. Click the "Your Account" tab below to pull up additional settings and manage users on your account.
To get started shipping orders, you will first need to:
Any order imported or created manually in the Shipbob dashboard will show up under one of the following: Processing/ On-Hold/ Exception/ Completed
- How to check an order’s status (and what they mean!)
Create/Editing an Order
- How to create a new order manually/ upload through Excel
- How to edit order details
- Cancel an order
- Copy an order
Make sure to reach out to the Customer Success Team if you have questions- we're here to help! :)