Quick Start

Welcome to ShipBob's Quick Start guide! This guide, along with our broader Help Center, is here to answer your questions and assist you with all things ShipBob fulfillment. If you can't find what you're looking for, you can always reach out to our customer success team for help!

Thank you for your business!
-The ShipBob Team

Navigating Your ShipBob Dashboard

Each section below corresponds to the modules on the left hand side of your ShipBob dashboard and contains step-by-step guides to successfully navigate your ShipBob dashboard and account!

Dashboard

• Navigating the Dashboard
  • Announcements Page
  • Perfect Order Metrics

Orders

Processing

- How to view Processing Orders

Complete

- How to view Complete Orders

On Hold

- How to Move and order to On Hold

 Exception

- Why is my order in Exceptions?

Create/Editing an Order

- Create a New Order Manually/ Upload through Excel

- Create a Pick up Order

- Cancel an Order

Edit an Order

- Change Recipient Address

- Change, add, or remove items

- Change Shipping carrier and/or Services

Sync Orders

Sync orders from ecommerce store

Inventory

Add SKUs to the Dashboard

- Current Inventory

- Create a Bundle

- Mark as Digital

- Edit Product Information

Activate/Deactivate Product

- Activate

- Deactivate

Send Inventory

- Warehouse Receiving Orders (WRO)

- Merging

- Inventory Status

- Inventory Logs

Returns

- View Returns

- Generate Return Label

- Returns Policies

Reports

- Downloading Reports 

- Advanced Reporting

Billing

- Access Invoices

- Reading Your Invoice

- How do I Change My Payment Information?

- Pricing and Fees