We hope this finds you well. ShipBob is committed to bringing your customers joy with streamlined order fulfillment this holiday season!
As you already know, there are no increases in cost for storage of inventory or our all-in-one fulfillment cost. We will continue to provide a great service at a fair rate. We value our partnerships with you as fellow entrepreneurs and know that your success leads to success for us, too.
Here are a few things to keep in mind for the best fulfillment experience for you and your customers this season!
ShipBob's fulfillment centers and offices will be open Monday through Friday as normal excepting the observed holidays as below:
Thanksgiving - Thursday, November 23
Christmas - Monday, December 25
New Year's Day - Monday, January 1
If you are anticipating a greater amount of orders than in previous months and/or more than last holiday season with ShipBob, we would be grateful for detailed information! Please send to your account executive or account manager and we will share with our forecasting team.
Helpful information includes any forecasting data you have already prepared, an anticipated percentage increase from normal volume, and any planned marketing or social media blasts and the expected increase in orders as a result! Thank you for your help!
Getting in Touch With Us:
We remain committed to providing fast response times this season. While we do offer phone support, the best way to get in touch with us is through an electronic ticket. Using this method, you can select your Category as "Request A Call" and one of our customer success representatives will call you soon. All tickets and voicemails are responded to in the order in which they are received.
Our committed turnaround time is one business day, but we will likely be back with you much sooner than that!
To ensure delivery before Christmas, please note the cut-offs below for our carriers for DOMESTIC orders only:
Standard Ground: orders must be imported by 12 pm local time on December 8
2-Day Expedited: orders must be imported by 12 pm local time on December 20
Overnight: orders must be imported by 12 pm local time on December 21
Standard: orders must be imported by 12 pm local time on November 14
Expedited: orders must be imported by 12 pm local time on December 18
*Please Note an Update from UPS: Guarantees are suspended for all UPS Ground shipments, including shipments to and from AK, HI and PR, and UPS Standard shipments picked up or scheduled for delivery Nov. 27–Dec. 24.
ShipBob Turnaround Times:
Please see our guide to turnaround times here! Our 12 pm local cutoff time applies the the order import time into ShipBob, not when the order is placed in your store.
As a reminder, our carriers do NOT scan packages at our facilities. During the holidays, our carriers may get backed up and cause a delay in tracking, especially USPS Media Mail.
Even though lost packages are out of our control once they're in our carriers' hands, we have an excellent insurance policy that will reimburse you up to $100 of the retail value - no questions asked, no need to purchase insurance!
If tracking is not updating, please wait for 15 days of no updates (domestic orders) and 30 days of no updates (international orders) to file a claim per our lost in transit policies. After these time periods, we will instantly reimburse you up to $100 of the retail value of the order and declare this as lost!
Please note that we do not call carriers to inquire about packages as the only information they provide matches the information on the tracking number.
For orders with retail values OVER $100, insure your package at 1.5% of the value to ensure claims coverage for the value!
Receiving and Inventory Best Practices:
Our receiving turnaround time is up to 5 business days. Unfortunately, we do not offer expedited receiving for the holiday season.
Here is a guide for re-order notifications to successfully manage your inventory! Contact your account executive or account manager with any questions on this!
Without a WRO filled out and included in each package, we are unable to process your inventory and the 5 business day turnaround no longer applies.
When possible, barcoding each individual item will be the most reliable and seamless way to process your inventory and fulfill orders!
Here's to a successful and happy holiday season! We wish you and yours all the best!
-The ShipBob Team