How long does it take inventory to be updated once it is delivered to the warehouse?
Once received (moved to Arrived status upon receipt), inventory takes up to 5 business days to be updated.
The Warehouse Receiving Order will be moved to Processing and then to Completed in your dashboard.
When will orders be shipped and have tracking numbers available?
Orders placed before 12 pm will have tracking information the same business day.
Orders placed after 12 pm will have tracking information by the next business day.
When should I contact ShipBob by to schedule a same-day pickup?
No later than 10 am.
When do pick-up orders get shipped?
Pick-up orders picked by up 2 pm or earlier will get tracking the same business day.
Pick-up orders picked up after 2 pm will get tracking by the next business day.
What is the cut-off time for orders to be imported to get fulfilled?
If the order is received before 12 pm, it is guaranteed tracking and to go out with the carrier.
If the order is received after 12 pm and before 2 pm, we will make our best effort to create tracking, but not guaranteed to go out with the carrier for shipping.
If the order is received after 2 pm, it will not be fulfilled until the next day.
When do items begin to get picked in the warehouse?
Items start to get picked at 10 am.
What time do the carriers arrive to pick up the shipment?
The carriers will begin to arrive starting around 5-6 pm.
What are ShipBob Support's hours of operations and turnaround times?
ShipBob's hours of operations are Mon-Fri, 10 am-6 pm.
Any support tickets or phone calls will be responded to within 24 business hours. Click here for how to contact our customer success team.