We understand and realize that in the world of shipping damages and losses happen. It could be our mistake or the carrier's, but we want to make sure that your items are covered!
*Thus, we are pleased to announce that every shipment shipped through ShipBob is covered up to $100, regardless of carrier used! We will be providing instant refunds for these shipments as well.*
*Please note: claims can only be filed for orders shipped in the last 90 days
To get an instant refund for a lost or damaged shipment, please reach out to ShipBob Support (firstname.lastname@example.org) and provide the following required information (see example below):
|ShipBob Order ID||12345|
|Nature of Loss||Damaged Item|
|Merchandise Description||ShipBob Coffee Mug|
|Invoice/proof of Value of Merchandise||Attached**|
|Screenshot of the email or message from customer notifying you of the Loss or Damage||Attached**|
* You can create a reshipment in the system and ship out the item to the recipient again by copying the order and modifying anything as needed. We do not cover the shipping or reshipment costs for the lost/damaged items.
** We need to receive the invoice or proof of value of the item to provide to our insurance company.
Once we receive this email, please allow 3-5 business days for the claim to be processed, then we will be able to submit an immediate credit of up to $100.
We do offer Instant Refunds for items greater than $100 in value, but you need to purchase additional insurance to make sure you are fully covered for the refund.