If you’ve synced orders from your online store they will stay in exceptions until there is inventory in stock at the warehouse(s). To do this you will need to create a Warehouse Receiving Order (WRO) with the items and quantities you are sending.
Important! Before creating your WRO here is how to send inventory to avoid issues in fulfillment:
Step 1: Make sure we know what is being sent
Everything must be labeled! (someone who has never seen the product before should be able to identify it immediately from the Warehouse Receiving Order (WRO) item list. This includes item sizes and styles if they are different). Don’t risk items being stocked incorrectly or not at all due to insufficient labeling. If items cannot be identified or are mislabeled, the WRO will move to on-hold receiving.
Step 2: Make sure we know when it arrives
Don’t forget to add the tracking number. This will ensure the inventory arrives and we can locate it when it does. Our fulfillment centers are located among other buildings and packages without tracking information can wind up anywhere at any time.
To create a WRO and enter tracking, follow the guidelines below!
Go to Inventory > Send Inventory
Step 1 : Select location
Which ShipBob warehouse will you ship to?
Select...Chicago Warehouse #1 NewYork Warehouse #2 LA Warehouse #3 San Francisco #4 Dallas Warehouse #5
Don’t know where to send your inventory? Choose the warehouse closest to you or your majority of customers. By keeping shipments within the closest shipping zone possible, you can greatly reduce both costs and shipping timeframes.
Step 2: Add Products
Select the products and quantities you want to send or import them via Excel.
Step 3: Select Shipping Options
- How big will your shipment be?
- Standard Delivery: I’m shipping individual boxes
- Less Than Truckload (LTL): I’m shipping pallets
- Do you want us to generate shipping label(s) for you?
- I’ll do it myself: You will provide the shipping information and tracking numbers
- I want ShipBob to generate shipping labels for me: Once you complete these steps, select a carrier service and pay for the label
- How is your shipment packaged?
- Everything in one box
- Multiple skus per box
- When should we expect to receive this shipment? (We only need a rough estimate.)
Step 4: Packing Options
How are you going to organize your products in boxes? All in one or a box for each SKU? Let us know and then let us know the dimensions. We’ll use the largest box as the basis for the labels.
By providing us with the contents of your boxes, you help us receive your shipments more efficiently and improve your inventory accuracy.
You have the option to save your WRO and finish it later when you have the tracking numbers.
Step 5: Packing Slips
Add your tracking number! Then DOWNLOAD AND AFFIX ALL LABELS ON BOXES TO AVOID ADDITIONAL PROCESSING CHARGES!
This includes the WRO packing slip which should be taped to the outside of each shipment. It will help us to identify your shipment right away.
Box Labelling Instructions
- Print the full set of labels. Each label is unique: do not photocopy, reuse or modify labels for use on additional boxes
- The shipping label should be affixed to the outside of your sealed box, in addition to the carrier label
- Place labels so they don't cover box seams
Need help getting your inventory to ShipBob?
Get an international freight quote from our trusted partner Freightos (instructions here)
For visual instructions on sending inventory and our receiving turnaround policies see here.