This article covers the following:
1. What is the On-hold receiving/URO process?
2. How do I move an Unidentified Receiving Order (URO) into processing?
Warehouse Receiving Orders (WROs) are essential for our team to identify shipments and accurately receive inventory. WROs are generated in the dashboard and physical copies should be printed and attached to each incoming box or pallet.
To learn more about creating and attaching WROs to send inventory to our fulfillment centers, click here.
When incoming shipments cannot be received within our usual turnaround time due to lack of information, receiving will be put on hold.
The following scenarios will result in on hold receiving:
- Shipments with no WRO attached (you or the manufacturer cannot or do not attach the WROs)
- Shipments with inventory that does not match what is listed on the WRO
- Shipments with multiple SKUs in the same box that are very similar and are not labeled
- Shipments with inventory that does not match SKU names
On-hold receiving/URO process
If one of the above applies, we have the following process to receive and process your inventory.
1. The shipment will move to on-hold receiving and assigned an Unidentified Receiving Order (URO) number. You can view this in the dashboard under Inventory > On-Hold Receiving and will receive an email alert. (Click here for an interactive guide in the dashboard.)
If the receiving associate cannot identify the merchant that the inventory belongs to due to lack of visible information, it may take extra time to associate the URO to the merchant’s account.
Note: If you're notified of a URO and the items are not yours, click "Not Me" under Actions and it will un-associate from your account.
2. You will need to create a WRO for the shipment and link it to the URO ID in the ShipBob dashboard. Once the WRO is linked to the URO ID, your inventory will be received within 3-5 days.
Note: Even if the WRO is already created in the dashboard, there is no way to bypass the on-hold receiving process if the WRO is not physically attached. The sooner things are linked properly, the faster the inventory will be stocked.
If you or your manufacturer cannot attach a WRO, please prepare for longer processing time by sending inventory as early as possible. Click here to learn how to set reorder points and notifications in the dashboard to avoid stock outs due to receiving times. These will alert you when stock is running low.
Note: if a container (box or pallet) arrives more than 14 days after the first container in a WRO, it will be canceled and put through the On Hold/URO process outlined above once it arrives.
How do I move an Unidentified Receiving Order (URO) into processing?
1. If our team can identify the items as yours, you will receive an email alert. Once the shipment of inventory is moved to on-hold receiving and assigned a URO number.
2. When you receive the notification, please click Inventory > On Hold Receiving.
3. Find the URO ID from the email notification and click ‘Add WRO’.
Note: If you're notified of a URO and the items are not yours, click ‘Not Me’ under Actions and it will un-associate from your account.
4. Fill out the WRO and the box number associated with this box/pallet (as input on the WRO — this process works at the individual box/container level):
5. Our team will stock into inventory within our usual 3-5 business day turnaround time.