ShipBob provides merchants with standard packaging materials, these materials are FREE and non-branded. Alternatively, you can provide us with custom packaging materials to use instead.
Help us avoid pricing or shipping inconsistencies by updating your packaging preferences. Read more here.
Packaging Materials Weight Table:
***height when packaged may be greater depending on the items included
**height may change depending on the items included in the order.
- Specific/custom box sizes.
- White/black/colored boxes or mailers.
- Branded materials or materials other than the mentioned above.
Custom Packaging Request:
Custom packaging materials can be sent to any fulfillment center and will be stocked as an item (part of your inventory).
Step 1: Create a new SKU in the dashboard for each new custom packing item. ex: “Black Boxes”.
Step 2: Create a WRO to ship to items to Shipbob fulfillment centers.
Step 3: Create bundles to add custom packaging SKUs for necessary items/item combinations.
Note: If the same custom packaging request applies to all orders, send an email to firstname.lastname@example.org and we will create a request to automatically add the materials to all orders.
Once the packaging materials received into your inventory, they will begin to ship with orders automatically. Before the new material arrives orders may move to exceptions. If needed, you can edit the order details to remove custom packing items and move these orders into Processing. We will ship with our standard packaging until the custom material is received.