At ShipBob, we work hard to scale operationally by following our standard operating procedures. This means fulfilling orders exactly as dictated by the quantities and items on the packing slip. This helps us efficiently, affordably, and correctly fulfill orders for thousands of clients like you!
Note: Each physical action must have a digital/virtual match, and vice versa. This means that each of the following steps directly relates to an action on the ShipBob dashboard. If you or your Account Executive have not set up a specific task or rule in the ShipBob dashboard, the action will not be completed. Everything we do operationally comes from information that is automatically populated in the dashboard when an order is submitted.
What are the standard operating procedures once I send inventory to ShipBob?
Our standard operations are the core of what we do for all of our clients. The following services make up the bulk of e-commerce order fulfillment through ShipBob.
Once your inventory hits our docks, we count each item against the warehouse receiving order (WRO) you have included and store your items in our fulfillment centers. Each SKU has separate dedicated storage location(s), either on shelves, in bins, or on pallets.
ShipBob maintains a record of all inventory movement at each individual location, tracked by unique identifiers in our system.
As soon as an order is created or imported into your ShipBob dashboard, it is automatically sent to one of our fulfillment centers to be fulfilled during normal business hours, Monday through Friday. See our turnaround times here. We assign the orders to our picking team, who receive a packing slip of the items, quantities, and storage locations at our facility to procure and count to complete their pick.
After a pick is complete, orders are delivered to our packing team. Our packing team scans each order, verifies the items and quantities of the order’s contents, and then packs the order into our standard packing materials as safely and efficiently as possible.
If you’d like to use custom packaging, these materials must be included in the packing slip and be procured during the picking process, before the order comes to our packing team. For more information and guidance on how to set this up, please reach out!
Our carrier partners do not scan each package at our facility, so the first tracking scan or update occurs upon arrival at that carrier’s origin facility once it has left our building.
To check the status of an order, follow these steps.
Note: If you are a Shopify user, please update your integration before July 1, 2018 as explained here.
The following are not automatically included in ShipBob’s fulfillment services and require set-up to execute properly. Please reach out to your Account Executive or our Customer Success team to facilitate this set-up!
- Kitting and bundles (e.g. variety packs or a special arrangement of products)
- Custom packaging and labels
- B2B orders
- Custom packing slips or notes
- Other custom work (e.g. serial scans, non-standard box sizes, applying stickers to products)
- Heavy products (e.g. items between 50 and 100 lbs)
- Large products (e.g. furniture, surfboards)
- Hazardous materials (e.g. laptop batteries, certain aerosol sprays)
- Fragile products
If you aren’t sure whether what you need is considered standard or custom, reach out to your Account Executive or our Customer Success team.