If your order will require multiple large boxes, it may be more cost effective to ship freight (instead of generating individual labels, the boxes will be wrapped together on a pallet).
To get started you can simply create a new B2B order in the dashboard. This will prevent it from shipping in individual boxes as usual.
How to create B2B orders outlined here.
You will then need to reach out to our freight specialist directly using this link: https://support.shipbob.com/hc/en-us/requests/new?ticket_form_id=360000015547
Send over the order ID and recipient address. Once we have the weight and dimensions of the pallet, you will receive a quote to confirm and we can book the pickup.
How is freight charged?
Freight costs are subject to market fluctuation and quotes obtained from our freight partners depending on the weight/dimensions of the shipment, number of pallets, and the destination the pallets are shipping to.
The cost is applied to the order and payment is through your billing page as usual.
Preparing an order for freight requires additional prep time and there are extra picking fees associated for labor. Once the order is prepared you will have a couple of options. Our team will reach out to our freight providers for a quote and pass it on to you. If you choose not to accept the quote, you can also coordinate the freight on your end and send us the BOL for when the carrier picks up and we’ll have the pallet ready to go. If you choose not to ship at all, there won’t be any shipping costs but the labor fees for preparing the shipment and restocking it will still apply.
B2B prep fees outlined here.
Can I schedule my own freight pickup?
Yes! If you would like to schedule the freight on your own, you can create a B2B order which has a prepaid option you can select when you create the order in the dashboard. You will need to upload the BOL to the order as an attachment so we have it on hand when the carrier picks up.
What’s the turnaround for freight orders?
Both Shipbob scheduled freight, as well as prepaid freight orders (client scheduled) have a 3-5 day turnaround from prep to pickup.
The freight companies try to pool inventory from various pickup locations for LTL and PTL, which can cause a delay in pickup/delivery time.
Note: There is no compensation or refund for delay in pickup of inventory.
Where can freight be delivered?
Please ensure the delivery address where the freight will be offloaded is cleared for large trucks and that a loading dock or lift gate is available at the location. Surcharges may be applied if the truck cannot get clearance or if a dock/lift gate is unavailable.
14) What happens if the freight is not picked up or delivered on time?
Unfortunately, there can be a day or 2 of variability when inventory is picked up or delivered via freight. Shipbob does not refund or compensate for these potential delays.
More Freight FAQs located here!