We have some exciting news to share with you: We have expanded our Chicago fulfillment center by moving into a brand new facility! The new fulfillment center is more than six times the size of the previous fulfillment center and located within 10 miles of city center. This new facility is outfitted with our latest technology and will handle even greater demand to enable your company’s growth.
Like all ShipBob fulfillment centers, we will operate this new facility ourselves. You will continue to have the same services, visibility, and capabilities that you currently have with ShipBob.
How does this affect my business?
What is the new address to send my inventory to?
Going forward, you will send inventory to the new fulfillment center location at 5900 W. Ogden Avenue in Cicero, IL 60804. The new address will auto-populate in the ShipBob dashboard, including when you complete a WRO for Chicago in the ShipBob dashboard, you will now only have the option to select ‘Chicago - Cicero.’
What about my inventory that’s already in the old Chicago fulfillment center?
ShipBob is in the process of transferring your inventory from the old Chicago fulfillment center to the new Cicero fulfillment center. The transition is expected to be completed by Wednesday, September 5, 2018.
What if I have inventory en route to the old Chicago fulfillment center?
If your inventory is already on its way to the old Chicago fulfillment center from a freight forwarder, ShipBob will transfer any parcel inventory to the new fulfillment center at no extra cost to you. For freight deliveries, please call 1-844-235-4766 to book a delivery appointment with ShipBob’s management staff who will arrange the booking. ShipBob will provide this forwarding assistance for deliveries until September 14, 2018.
For any questions, please contact our customer success team.