We have exciting news! In the coming weeks, ShipBob’s Brooklyn, New York fulfillment center will be relocating to a new state-of-the-art fulfillment center in Bethlehem, Pennsylvania, which will provide many benefits to our customers.
With an additional 125,000 square feet of space, 20 dock doors for faster pickups and deliveries, and location within 5 miles of UPS, FedEx and other carriers, this new larger facility will also allow us to provide expanded coverage to more shipping destinations for next-day and 2-day shipping across the Northeast, including New York City.
ShipBob will be moving all customers’ inventory from the New York fulfillment center to the new fulfillment center in Pennsylvania. This is a major move and we have worked with industry experts to put together the best plan to make this transition as seamless as possible for your business. Please read on for what this change means for you, as well as some FAQs.
Why ShipBob is moving from New York to Pennsylvania
As our customers continue to grow and send us new inventory, we need to add more space to our fulfillment center network. With the need for a bigger and more efficient space, we have decided to move our fulfillment center from New York to a modern 150,000 sq ft facility — 3x larger than our New York fulfillment center — that’s located at 4779 Hanoverville Rd, STE 200, Bethlehem, PA 18020. This will be ShipBob’s biggest facility yet and will help us better support our customers.
This new facility also offers the following advantages:
- Better layout for quicker receiving and shipping: We will now have 20+ dock doors for a more efficient layout and dock scheduling, as well as faster handoff to the carriers.
- Close proximity to the carriers: We are located within 5 miles of major carriers and their sorting facilities, allowing us to take advantage of a later cutoff time for packages.
- Offering next-day & 2-day shipping to more destinations: Even though we will be slightly west of our Brooklyn, New York fulfillment center, we will still be able to maintain our 2-day coverage in NYC while expanding our coverage farther south.
Here a photo of the brand new facility:
How will my inventory be moved?
ShipBob will move all inventory from the New York fulfillment center to the Pennsylvania fulfillment center at no cost to you. All inventory will be counted and scanned before being prepared for the move. We will have a complete chain of custody during the entire process of moving the inventory and will move inventory in stages. Once the client’s inventory arrives at the Pennsylvania fulfillment center, we will also stage, count, and scan all inventory into the new storage locations.
What is the timeline for inventory to be moved?
Inventory transfer will take place in targeted sequences from mid-April through Thursday, May 30, 2019. ShipBob will operate out of both buildings on the East Coast in parallel throughout the entire timeline. The plan is to start shipping the first set of orders out of the Pennsylvania fulfillment center on Monday, April 22, 2019. The move will be complete by May 30, 2019.
When can I start sending inventory to Pennsylvania?
You will be able to create a WRO for the Pennsylvania fulfillment center starting on Tuesday, April 9, 2019. The Pennsylvania fulfillment center will start the inventory receiving process on Monday, April 15, 2019.
When will ShipBob stop accepting inventory in New York?
The last day to create a WRO for the New York fulfillment center will be Monday, April 22, 2019. The cutoff date for ShipBob to receive inventory in New York will be Wednesday, May 1, 2019. After that date, the New York fulfillment center will not receive any new inventory. If the inventory doesn’t arrive in New York by Wednesday, May 1, 2019, the merchant will be responsible for the cost to reroute it to Pennsylvania.
When will the New York fulfillment center stop shipping orders?
The last orders out of the New York fulfillment center will ship on Wednesday, May 15, 2019.
How will this new location affect shipping zones and transit times?
This change will increase our 2-day and next day coverage, and we will be able to service more of the South Atlantic region of the country. This location still services the greater New York area within same transit time.
Will there be any fulfillment delays because of the move?
We will make sure that there are as few delays as possible and don’t expect order delays of more than 24 hours. We will continue to communicate if anything changes. ShipBob’s Merchant Care, Merchant Success, and Implementation teams will work with customers to let them know if we anticipate any delays for the day and offer credits for any delayed orders.
What happens if you move my existing inventory from NY to PA but my new or replenished inventory arrives in NY after that?
We will move your new or replenished inventory to PA shortly after it arrives in NY, as we have internal tools to identify where the inventory is located even before we receive it. We will then expedite the receiving in PA to still hit our SLA of 5-day receiving from the day it arrived at our dock in NY. If for any reason the order is forced to be split and is shipped partially from NY and partially from PA, ShipBob will also cover the incremental cost. The same goes for if you send inventory to PA but still have inventory in NY.
How will ShipBob prevent delays?
Moving fulfillment centers is not easy, but we’ve done it before and have learned a lot. We have new Supply Chain and Fulfillment leadership who have opened countless new facilities at companies like Wayfair and Petco, as well as a dedicated team to track progress and ensure a successful transition.
As always, ShipBob’s proprietary software will drive expectations at each phase on the fulfillment process to ensure your orders are fulfilled consistently and with the same expectations as they were in New York.
For any questions, please contact your Merchant Success Manager or ShipBob’s Merchant Care team.