We understand inconsistent packaging can result in inability to predict fulfillment pricing, which is really frustrating. So, starting April 15th, 2019 we will enable our new Box Selection algorithm in all ShipBob Fulfillment Centers.
What is a Box Selection algorithm?
Basically, a bunch of math! The algorithm uses dimensions and your packaging preferences to tell us which package size we should use for any order combination, so your orders will have more consistent fulfillment pricing. Feeling curious? Read more about how the algorithm works here.
What do you need to do?
- If you want all your products packed in standard boxes provided by ShipBob: Nothing! We default all orders to be packed in a box, unless you tell us otherwise.
- If you want any of your products packed in something other than a standard brown box (e.g. a poly mailer, or a custom box): You need to update your product preferences. You can do so in 2 ways:
- Update all your products at once using our Bulk Update tool
- Update your products one-by-one on our new Product Details page
What if you want to use custom boxes?
If you want your products packed in custom boxes: You will need to do 3 things:
- Update each product record that is a custom box as “This product is a custom box”
- Update each product record that you want to be packed inside these custom boxes as “Box Type = Custom Box”
- Ensure ShipBob has these products set up as bundles including the custom box SKU, or a rule applied to your account to add custom boxes to orders. Note: if you’ve already done this, you do not need to do it again.
How to mark products as custom boxes on your Product Details view:
How to mark products that should be packed inside custom boxes:
Reminder: if you take no action, we will pack all your orders in standard brown boxes, provided by ShipBob and included in your pricing plan (list here).
When will these changes go into effect?
On April 15th, 2019, we will turn on this new process for all orders.
Note: if you’ve already worked with our support team on “locking” certain order combinations, your experience for those combinations will remain unchanged.
I’m still confused. Example please!
Let’s say you sell T-shirts and Bowls. You want the T-shirts to be packed in poly mailers to save cost, and the Bowls to be packed in boxes, so you update your Product Details accordingly.
Before, this is what might have happened:
- Order A contains 1 T-shirt, and goes out in a poly mailer
- Order B contains 2 T-shirts, and goes out in a 6x5x4 box
- Order C contains 1 T-shirt and 1 Bowl, and goes out in a 10x8x3 box.
With ShipBob's new Box Selection process:
- Same result - Order A goes out in a poly mailer
- Smaller weight/dims - Order B goes out in a poly mailer, too.
- Smaller weight/dims - Order C goes out in the right-sized box, which is 9x7x5
So in this case, you’d save weight and/or size on 2 of your 3 orders, which means lower costs!