*Important Notice*

Amazon is enforcing that we cannot retain Personally Identifiable Information (PII) for longer than 30 days after the delivery date, per their requirements. Below are answers to questions related to what this means for you.

What counts as PII (Personally Identifiable Information)?

PII includes data such as customer name, street address, email address, and other information that permits the identity of an individual to be directly or indirectly inferred.

When will this go into effect?

As of Monday, August 30, 2021, ShipBob will redact all PII data for Amazon shipments after they have been delivered for 30 days, and automatically redact future PII data after the 30-day period.

When does the 30 days kick in?

ShipBob will only be able to retain PII data for 30 days after the shipment arrives at the end destination.

What will show up in ShipBob after shipments have been delivered for 30 days?

Of your customers’ data, we will replace first name, last name, street address, and other PII with “Redacted” after the 30-day period. Certain data that is not considered PII that will remain includes shipment tracking IDs, zip code, city, state, and any other information that is not linked to an individual.

What does this mean for the claims process and returns?

The current claims process should be followed, and we don’t expect any changes to it. You can still file any claims directly by emailing claims@shipbob.com. Please refer to our claims process here.

ShipBob does not store name or address on a return order, and the return will still be linked to the order it was created from. You would be able to look up the order number in Amazon to issue refunds.

For any questions, please contact your Merchant Success Manager or ShipBob’s Merchant Care team.

Amazon is continuing to focus its available capacity on the highest priority products that customers need at this time.  If this is impacting your business, ShipBob can help!  All our warehouses located across the country are fully operational and have the capacity to receive, stock and ship your inventory.

Follow the below steps to connect ShipBob to your Amazon orders:

  1. Sync your Amazon store to ShipBob by following these simple steps.

*If you have already connected ShipBob to your Amazon store ignore this step*

ShipBob can only fulfill inventory set to Fulfill by Merchant. ShipBob is not able at this time to fulfill Amazon (Seller Fulfilled) Prime orders. 

2. Create additional FBM SKUs for ASINs.

If you currently have Amazon FBA listings, we recommend creating additional SKUs set to Fulfill by Merchant (FBM)  in the Amazon Seller center for the same ASINs you already have FBA listings for. 

Please note: It could be viewed as a violation of Amazon policy for a merchant to have two live/active listings (one FBA listing and one FBM listing)  for the same ASIN. As a result, we recommend checking with Amazon to see if you should make the FBA listing inactive in the short term. 

To create a new SKU in your Amazon catalog, you can:

  • Add individual products using Amazon’s “Add a Product” Tool,


  • Add multiple products in bulk using Amazon’s “Add Products via Upload” Tool.

Converting  existing FBA SKUs to FBM (Not Recommended)
While we don’t recommend it, another option available to you is to convert your existing FBA SKUs to FBM. This could be risky because if Amazon still holds some of your inventory, it could result in your inventory being orphaned and inventory returned to Amazon’s warehouses not being processed correctly. If you choose to convert your SKUs to FBM follow the below steps:

  • Navigate to the Manage Inventory page, select the SKUs you want to change to FBM.

  • Click the “Edit” drop-down menu and  click Change to Fulfilled by Merchant.

  • On the Convert to Fulfilled by Merchant page, click Convert.

3. Ship your inventory to ShipBob

Create a WRO and send ShipBob your inventory.


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