Learn how to create and send inventory to ShipBob!

Use the flow, if you are:

In case you are using ShipBob shipping labels, click here to learn more!

To send inventory to ShipBob, start by creating a Warehouse Receiving Order, also known as a WRO. A WRO is a form provided by the client for sending inventory shipments to ShipBob.

WROs let our team know what exactly is being sent to our fulfillment center(s). They provide us with information like each item’s name and SKU, and it also lets us know how much of each item is being sent to us.



  • First 2 hours: $25

  • After the first two hours: $40/hour 

The vast majority of invoices for WROs will be shown as Inbound Fees in your billing page with invoices looking like this.

However, some WROs, especially those that involved unloading floor loaded containers or required extensive time to sort inventory, may be billed 2-4 weeks after being received and will appear like this on your invoices.

SLA: 3 Business Days (read this article to ensure fast and smooth processing)

Important Notes:

  • If you are shipping inventory from outside of the country of your destination FC, shipments MUST be Delivered Duty Paid (DDP) and not Delivered Duty Unpaid (DDU), and should never be marked as 'bill receiver” for duties and taxes. In addition, your company should always be listed as the Importer of Record, and ShipBob should only be listed as the delivery location.

  • ShipBob WRO labels do NOT include shipper's insurance. We are unable to file claims for any damaged or lost WROs shipped on ShipBob labels. You must purchase your own shipping labels in order to add insurance through the carrier, and we strongly encourage you to add insurance.

  • We don't accept items that are over 50 lbs.

  • ShipBob does not provide pallets to carriers when inventory is dropped off at our fulfillment centers. We do not offer pallet exchange. We use the pallets to store inventory and when inventory is depleted, we use these pallets to transport outbound B2C orders to our carriers.

  • We will bill funds back to the Merchant account in addition to adding a 15% administrative fee if we receive a carrier invoice for taxes owed at the time of import. This occurs when a merchant declares ShipBob as the importer of record which is a violation of our policies.

Creating a WRO
The WRO flow is comprised of 6 steps. In order to proceed to the next step, you must finish the current one. At any time during the WRO creation process, you can go back and edit the details entered (Note: editing might affect other steps and you will be to edit those as well). If you leave the WRO before the final confirmation we will save your WRO in Draft mode. You can complete your WRO by clicking the WRO ID from the WRO View Page.

Once you finish creating the WRO please select the carrier delivering the WRO and add the tracking number for each box on the WRO summary page.

Step 1: Choose FC
From the drop-down list select the FC you want to ship your WRO. Click Save & Continue to proceed.

Step 2: Add Items
Search for the items you are sending to ShipBob. Note: you can select multiple items. 

Important Notes:

  • If your items have Expiration Dates, please make sure you enter those correctly. Any discrepancies in expiration dates on the physical items and the WRO, will result in a URO.

  • DG Items: You must confirm that you have marked any relevant items as dangerous goods. 

Step 3: Select Shipping Type
Choose one of the following options:

  • Parcel

  • Palletized container or LTL

  • Floor loaded container: We require 1 WRO per container. Each container MUST have WRO attached to it. We will not receive multiple containers with one WRO (these containers will get UROd).

In this panel you also define how your inventory is configured:

  • One SKU per box (Recommended)

  • Multiple SKUs per box (watch the video guide below)

Note! You can't mix multiple SKUs with different lot numbers. 

Step 4: Shipping Configuration
Insert the quantity and the number of boxes containing this quantity. You can add more rows by clicking the + sign on the right.
Important Notes:

  • You can't move to the next step until box configuration matches total item quantity. 

  • For Pallets: Enter only internal box configuration. The pallet structure doesn't matter. 

    • See "Important Notes" at the end of this article for requirements for pallet deliveries.

For multiple SKUs per box, click on the + sign to add SKU to specific configuration or add new box configuration by clicking Add next box configuration button. Note: You can't move to the next step until total box configuration matches total item quantity.

Step 5: Insert estimated date of arrival

Step 6: Review & Submit Order

Once you submit your WRO, a final confirmation message will appear, click Confirm to proceed.

Now Download the box labels. Note: Once you click Download box labels, a new tab will open on your browser. If you have ads blocker it will block this tab from opening.    

Once you finish, you can see the WRO details and progress on the WRO summary page. Here you can also add the carrier that will be delivering your WRO and the tracking number for each box. You can also re-edit tracking numbers is needed.

How to Attach a WRO?

It is vital that each WRO is attached to the correct box. We will scan the QR code or barcode to understand what’s inside each box. When you submit a WRO, a PDF will become available to be downloaded and printed that contains 2 pages:

  • Page 1: The label with barcodes that must be attached outside of the WRO box but will no longer have inventory items and quantities listed (as pictured below).

  • Page 2: An optional packing slip that will list out inventory items and quantities to ensure you and/or your manufacturer/supplier are attaching the labels correctly to the right box/pallet (this is NOT required in your WRO).

Note: Packing slips will be generated for manufacturing purposes, but NOT required to attach to a WRO, as the physical packing slip is no longer needed for our receiving process.

It is important to give our receiving team easy access to the WRO you have created to allow your Shipping Unit to go in the Receiving Queue in the quickest manner possible. To do so, make sure you:

  • Place WRO somewhere visible.

  • Print your WRO from a printer with fresh ink to make sure it’s readable.

  • Do not place WRO on seams (where the box opens/closes).

If the content in the box does not match the affixed WRO, the inventory will be placed in On Hold Receiving, which will cause delays in receiving and stocking your inventory.

For any questions, please contact your Merchant Success Manager or ShipBob’s Merchant Care team

Important notes:

  • Per our turnaround times, receiving inventory takes up to 3 business days upon receipt and identification of each box/pallet at our fulfillment center(s). This turnaround time only applies to inventory that comes in with perfectly created and attached WROs.

  • For inbound inventory that ShipBob cannot identify, see this guide.

  • If a container (box or pallet) arrives more than 28 days after the first container in a WRO, receiving will be canceled and the inventory will be moved to On Hold/URO process.

  • If you are sending ShipBob pallets of inventory, the truck/drop-off vehicle needs to meet our dock height requirement of 48'' to 55''. Dock high trucks allow us to drive in (or walk in) to use equipment to quickly unload product.

Did this answer your question?