Your homepage dashboard gives you a quick overview of the numbers you care about most, allows you to measure your growth, and provides you with actionable insights to drive it. The dashboard contains 5 panels:
Today's B2C Order Snapshot:
In this panel, you can see % of orders fulfilled today and details on all successful orders and any orders that currently have unresolved issues. Note: This data excludes B2B orders and internal and external transit orders.
Orders fulfilled today progress bar: This % is calculated as follows shipped today / (shipped today+processing today). Note: that this number excludes orders received past cutoff, on hold or exceptions.
Shipped Today: Orders with today's SLA that are labeled.
Processing Today: Orders with today's SLA that are still in processing.
Click on the View More button to gain more in-depth information. (Link to Fulfillment → SLA & Exceptions).
Exception Summary:
This panel displays the number of orders with Exception status divided by:
Orders in exception status because we don't have enough inventory to fulfill the order.
Orders in exception status for other reasons: Inactive SKU/Unknown SKU.
Click on the View More button to gain more in-depth information. (Link to Fulfillment → SLA & Exceptions).
Out of Stock Details:
An in-depth view of orders in exception status (Out of stock):
The number of products that are out of stock.
Quantity of orders affected.
Fulfillment Metrics:
Get an overview of the % of orders fulfilled within SLAs and other key metrics. The time period defaults to the last 7 days. You can adjust it to any historical date and click apply.
Orders Placed: The number of orders (import/manual/Excel upload) to the ShipBob dashboard.
Orders Fulfilled: Orders that got labeled.
% of orders fulfilled on time: Upon hover over you can see the exact number of late orders/orders delivered on time.
Fulfillment Cost: The sum of all orders (invoice amount) in the selected time period.
Avg Fulfillment Cost Per Order: Fulfillment cost / Orders fulfilled.
Avg. Revenue Per Order: Total order amount (if exists) from the store / Orders Placed. If the total order amount doesn't exist on the dashboard this value will appear as 0$.
Transit Time:
View a % breakdown of the days that orders take to be delivered.
Click on the View More button to gain more in-depth information. (Link to Shipping → Performance)
The shipping methods are unique to the terminology used in the cart of your e-commerce platform. Note: These shipping methods are not a direct match to ShipBob's shipping options (Standard, Expedited, etc.).
By default, ALL shipping methods offered and displayed, including domestic and international. From the dropdown menu, you can select specific shipping methods.