Your homepage dashboard gives you a quick overview of the numbers you care about most, allows you to measure your growth, and provides you with actionable insights to drive it. The dashboard contains 5 panels:
Today's B2C Order Snapshot:
In this panel, you can see % of orders fulfilled today and details on all successful orders and any orders that currently have unresolved issues. Note: This data excludes B2B orders and internal and external transit orders.
- Orders fulfilled today progress bar: This % is calculated as follows shipped today / (shipped today+processing today). Note: that this number excludes orders received past cutoff, on hold or exceptions.
- Shipped Today: Orders with today's SLA that are labeled.
- Processing Today: Orders with today's SLA that are still in processing.
- Click on the View More button to gain more in-depth information. (Link to Fulfillment → SLA & Exceptions).
Exception Summary:
This panel displays the number of orders with Exception status divided by:
- Orders in exception status because we don't have enough inventory to fulfill the order.
- Orders in exception status for other reasons: Inactive SKU/Unknown SKU.
- Click on the View More button to gain more in-depth information. (Link to Fulfillment → SLA & Exceptions).
Out of Stock Details:
An in-depth view of orders in exception status (Out of stock):
- The number of products that are out of stock.
- Quantity of orders affected.
Fulfillment Metrics:
Get an overview of the % of orders fulfilled within SLAs and other key metrics. The time period defaults to the last 7 days. You can adjust it to any historical date and click apply.
- Orders Placed: The number of orders (import/manual/Excel upload) to the ShipBob dashboard.
- Orders Fulfilled: Orders that got labeled.
- % of orders fulfilled on time: Upon hover over you can see the exact number of late orders/orders delivered on time.
- Fulfillment Cost: The sum of all orders (invoice amount) in the selected time period.
- Avg Fulfillment Cost Per Order: Fulfillment cost / Orders fulfilled.
- Avg. Revenue Per Order: Total order amount (if exists) from the store / Orders Placed. If the total order amount doesn't exist on the dashboard this value will appear as 0$.
Transit Time:
View a % breakdown of the days that orders take to be delivered.
Click on the View More button to gain more in-depth information. (Link to Shipping → Performance)
- The shipping methods are unique to the terminology used in the cart of your e-commerce platform. Note: These shipping methods are not a direct match to ShipBob's shipping options (Standard, Expedited, etc.).
- By default, ALL shipping methods offered and displayed, including domestic and international. From the dropdown menu, you can select specific shipping methods.