*Important Notice*

Amazon is enforcing that we cannot retain Personally Identifiable Information (PII) for longer than 30 days after the delivery date, per their requirements. Below are answers to questions related to what this means for you.

What counts as PII (Personally Identifiable Information)?

PII includes data such as customer name, street address, email address, and other information that permits the identity of an individual to be directly or indirectly inferred.

When will this go into effect?

As of Monday, August 30, 2021, ShipBob will redact all PII data for Amazon shipments after they have been delivered for 30 days, and automatically redact future PII data after the 30-day period.

When does the 30 days kick in?

ShipBob will only be able to retain PII data for 30 days after the shipment arrives at the end destination.

What will show up in ShipBob after shipments have been delivered for 30 days?

Of your customers’ data, we will replace first name, last name, street address, and other PII with “Redacted” after the 30-day period. Certain data that is not considered PII that will remain includes shipment tracking IDs, zip code, city, state, and any other information that is not linked to an individual.

What does this mean for the claims process and returns?

The current claims process should be followed, and we don’t expect any changes to it. You can still file any claims directly by emailing claims@shipbob.com. Please refer to our claims process here.

ShipBob does not store name or address on a return order, and the return will still be linked to the order it was created from. You would be able to look up the order number in Amazon to issue refunds.

For any questions, please contact your Merchant Success Manager or ShipBob’s Merchant Care team.


Please Note! We only integrate with Amazon stores from the US, Canada, and Mexico.

Integrate with ShipBob:

Log in to your Amazon Seller Central Account: https://sellercentral.amazon.com/gp/account-manager/home.html

Under Third-party developer and apps, click Visit Manage Your Apps.

Under Manage your apps, click on Authorize new developer.

Enter the following details:

  • Developer’s Name: Shipbob

  • Developer’s Account Number: 2252-3742-0042

Once done, you will get Amazon MarketPlace access details.

Now, on the Shipbob Dashboard, enter the Seller ID and MWS Auth Token to the right box.

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