Please Note! We only integrate with Amazon stores from the US, Canada, and Mexico.
Step 1: Navigate to Quick Setup and select “Amazon”
Step 2: Select the marketplace region for the store you would like to integrate and hit “Link Store”
Step 3: Sign into your Seller Central account to complete the integration steps
Step 4: Authorize the Shipbob integration
Step 5: Configure and use your integration
Product Sync
Order Sync
Automatic: automatically import orders on a scheduled cadence every 30 minutes
Bulk (new): enter a date and import all gaps in orders since that date with the click of a button (Orders Page > Actions > Bulk Import Orders)
Manual: fetch a list of orders and select with granularity which specific orders you want to import
Inventory Quantity Sync (new)
Enable this feature to allow ShipBob to update inventory levels for your store’s products back to Amazon. This runs on a scheduled cadence every 15 minutes and each store integration has its own toggle (e.g. if you have a Shopify store and an Amazon store, each integration can sync inventory levels independently).
*Important Notice on PII (Personally Identifiable Information)*
Amazon is enforcing that we cannot retain Personally Identifiable Information (PII) for longer than 30 days after the delivery date, per their requirements. Below are answers to questions related to what this means for you.
What counts as PII (Personally Identifiable Information)?
PII includes data such as customer name, street address, email address, and other information that permits the identity of an individual to be directly or indirectly inferred.
When will this go into effect?
As of Monday, August 30, 2021, ShipBob will redact all PII data for Amazon shipments after they have been delivered for 30 days, and automatically redact future PII data after the 30-day period.
When does the 30 days kick in?
ShipBob will only be able to retain PII data for 30 days after the shipment arrives at the end destination.
What will show up in ShipBob after shipments have been delivered for 30 days?
Of your customers’ data, we will replace first name, last name, street address, and other PII with “Redacted” after the 30-day period. Certain data that is not considered PII that will remain includes shipment tracking IDs, zip code, city, state, and any other information that is not linked to an individual.
What does this mean for the claims process and returns?
The current claims process should be followed, and we don’t expect any changes to it. You can still file any claims directly by emailing claims@shipbob.com. Please refer to our claims process here.
ShipBob does not store name or address on a return order, and the return will still be linked to the order it was created from. You would be able to look up the order number in Amazon to issue refunds.
For any questions, please contact your Merchant Success Manager or ShipBob’s Merchant Care team.