Real-time Order Sync: In the past, ShipBob synced Shopify orders every 30 minutes to 2 hours depending on order volumes. Orders from Shopify will now sync in real-time to your ShipBob dashboard.

*Note - If you would like to delay the import of orders syncing in from Shopify please leverage our Shopify Order Import settings feature. This gives you the ability to help with customization, cancelling, and address changes, before importing orders into the ShipBob dashboard.

Unique Identifier: In order to match the product on Shopify to the product listed in ShipBob we use a unique identifier. This identifier helps our system to know which product to send out when an order is synced. When you create a product on Shopify, a variant ID is generated automatically. This variant ID is our unique identifier, you can see it under the SKU column (products page) on the ShipBob dashboard.

Import product images: Once you sync products to ShipBob, we will import its image (if exists). This only happens for new products, imported using sync products feature.

Manual Sync Orders: The ability to sync orders from your e-commerce store. This process happens when you click on Sync Orders (Orders Page). We only show the following orders:

  • Orders with a valid shipping address.

  • Orders that are valid based on their rule configuration (if exist).

  • Orders with the correct status: Paid and Unfulfilled.

Auto Sync Orders: Sync orders automatically in real-time. You can choose to sync orders placed at your store automatically by marking the relevant checkbox during the initial integration setup.

Default Look Back Days: Look back days refers to the number of days we save data for orders placed on your store. For Shopify, we save and display data for the past 120 days.  

Use Ship Start Date to sync orders: Start shipping date is the date ShipBob will start to import and ship your orders. Ship start date can be a date that has already passed (up to 120 days) or a future date.

Inventory Quantity Sync: This feature allows ShipBob to update inventory levels for bundles and non-bundles back to your e-commerce store. Use it to track your inventory items directly from Shopify. Once the feature is enabled for your account the inventory sync will happen automatically (no manual action is needed) every hour.
Important Notes:

  • Inventory levels are synced for Sellable inventory and not the total on-hand Sellable inventory = Fulfillable quantity - exception quantity.

  • We do not take into account the status of the product in Shopify when we sync inventory counts. For example, If the product is listed as being a draft in Shopify ShipBob will still post back quantity for this inventory item.

  • Read here on how to enable this feature.

Rules: Rules are recurring, automated procedures that can help us provide you a smooth fulfillment process. Read more about available rules here

Sync Tariff Codes: If the "tariff code" field is empty in the product details page in ShipBob's dashboard, the tariff code can be imported from your Shopify store when you integrate your store. You will need to input a description and cost of the item to ship internationally.

Real-Time Tracking Upload: Once an order is fulfilled a unique tracking number is uploaded to the order details page that links to the carrier's website. This tracking number will automatically upload to your store and we will mark the order as fulfilled.

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