Our fulfillment SLA badges allow you to immediately see the SLA status. From the orders page, next to each one of your shipments, you will see a badge that represents the fulfillment SLA status (On-time, Late, Unavailable). You can hover over the badge icon to view additional information like estimated fulfillment date and final fulfillment date.
Important Notes!
Our fulfillment SLA badges apply to all B2B and B2C shipments. Fulfillment SLAs badges will show for work orders (kitting/de-requests, case breakdowns, etc.) but will not be accurate, please disregard.
SLAs are determined by FC local time.
SLA badges will appear under the Status column on the Orders page and on the shipment details page.
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SLA Status: An elaborated explanation of your current SLA status.
Estimated Fulfillment Date: According to ShipBob's SLAs, we will calculate the estimated fulfillment date.
Actual Fulfillment Date: The date in which the shipment was actually fulfilled. This is the time the label was printed.
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Green Badge: On-time
A green badge will appear when fulfillment is within SLAs.
Available SLA Status:
Pending - within estimate: The estimated fulfillment date hasn't passed and the order is in processing status.Fulfilled on time: The shipment was fulfilled on-time.
Note: The pending badge is hollow green and the on-time badge is full green.
Grey Badge: Unavailable
A Grey badge will appear in cases in which the estimated fulfillment date is not set.
Available SLA Status:
Estimated fulfillment date unavailable on shipments created prior to 07/07/2020: This feature was released on 07/07/2020, any orders synced prior to this date will have a grey badge.Estimated fulfillment date not set - awaiting inventory allocation: Shipment is currently on-hold or exception status and the estimated fulfillment date isn't yet available.Estimated fulfillment date not set - awaiting reset: If the estimated SLA isn't available for any other reason.
Red Badge: Late
A Red badge will appear when SLA was breached.
Available SLA Status:
Pending late: Shipment is in processing status and the estimated fulfillment date had passed.Fulfilled late: Shipment fulfilled late.
