Note: This feature is only enabled upon request.

When a customer reaches checkout, their cart information is sent to the shipping carrier or app, and they return what you should charge for shipping. The benefit of carrier-calculated shipping rates is that you can pass on the exact cost of shipping an order directly to the customer (for both international and domestic addresses).

Please Note! This app provides estimated rates. The final shipping cost may vary.

Step 1: Install CartBob App

Click on the link provided by ShipBob. Then, click on the Add App button.

If you are not logged in to your Shopify store, you will be prompt to do so. In the following screen click Install App.

Once finished you will be re-directed to the ShipBob login page. Enter your ShipBob User name and Password. Then, click Login.

On the next page, you need to grant ShipBob access to the relevant information from Shopify. Scroll down and click Yes, Allow at the bottom of the page.

A Success message will appear on the screen. On this page, read about how to set up rules and shipping rates in Shopify. Click on the green button on the left (set rules and shipping rates in Shopify) to finish the setup.

Step 2: Set Rules and Shipping Rates (Shopify)

From your Shopify store (admin view), on the side navigation menu, at the bottom, click Settings.

Now click Shipping.

On the top panel, click Manage Rates.

Scroll down to Shipping From Panel and click Add Rate button.

Choose Use carrier or app to calculate rates and select CartBob from the dropdown list.

Now you need to configure your shipping rates settings:

  1. Under Services you will see all available shipping methods (as they are listed on your ShipBob dashboard). Select all shipping methods you want to display at checkout.
  2. Under Future Services we highly recommend you to unmark the checkbox Automatically show new shipping services to customers when they become available. In case you choose otherwise shipping methods will be added automatically (e.g. from other stores/services connected to ShipBob) and that can cause issues when rates will not be available at checkout.

Optional: You can now set rules to adjust these calculated rates (please note that rules are applied to All shipping methods selected in step 6):

  • Percentage:

(1) Free shipping: You can offer free shipping to your customers by setting the percentage to (-100%).

(2) Add a percentage markup to the calculated rates by simply entering the desired percentage.

  • Flat Amount

(1) You can show flat rates for all/some shipping methods by setting percentage to (-100%) and add any amount under Flat amount field.

(2) Add a fixed amount markup to the calculated rates by simply entering the amount.

Once finished, click Done.

Step 3: Adjust Backup Shipping Rates (Shopify)

In some cases (see below), CartBob couldn’t calculate real-time rates. For these scenarios, you need to set backup rates:

From your Shopify store (admin view), on the side navigation menu, at the bottom, click Settings.

Now click Shipping.

On the top panel, click Manage Rates.

Scroll down to Shipping From Panel and click Add Rate button.

Choose Set up your own rates. Enter the rate name and the shipping price.

Optional: You can add conditions to these shipping rates (based on item weight/order price). Read more here.

Once finished, click Done.

Important Information and Limitations:

In the scenarios described below, the app will not be able to retrieve and present shipping rates at checkout:

  • Orders with more than 100 items.
  • If an order doesn't fit into a ShipBob standard box.
  • Items not cubiscanned.
  • If there is not enough inventory to fulfill the order.

In the scenarios described below, final shipping rates may change:

  • Surcharges: Price estimation does not include any surcharges or added picking fees.
  • Media Mail Shipping Option: If your shipping option is mapped to Media Mail but your items are not eligible for Media Mail shipping the price may change according to the final shipping method chosen.
  • Rules: If any items are added via rules, the price may change according to the final order weight and dimensions.
  • Custom box: If the order is shipped in a custom box, the price may change according to the final order weight and dimensions.
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