Enable this feature to allow ShipBob to update inventory levels back to your e-commerce store. Note* This feature does NOT sync quantities with Shopify in real time, there are chances you can oversell products in some situations.

Before you enable this feature for your account, please read the notes below:

  • ShipBob will compare counts between Shopify every occurs every 15-30. This is not a real-time inventory quantity sync.

  • ShipBob will sync to Shopify, your sellable quantity (= Fulfillable quantity - exception quantity). This quantity is also be displayed on the Inventory Status page.

  • ShipBob will only post counts back to Shopify when ShipBob has lower stock levels OR when ShipBob has seen an increase in quantity due to restocking, WROs, etc.

  • ShipBob Will postback negative quantities.

  • ShipBob will not sync inventory for bundle items or digital items.

  • If a Shopify item is merged to a non-Shopify item (platform source≠Shopify ), we will upload quantities for it.

  • If a Shopify item is merged to another Shopify item we will upload quantities for each item.

  • If an inventory item wasn't created by Shopify (platform source≠Shopify) we will not sync inventory for it (unless merged).

  • Inventory sync available for item quantities across ALL our fulfillment network and we can't postback quantities per FC.


Preparing Shopify for syncing inventory quantities

There are a few Shopify settings that need to be enabled per product before turning this feature on in the ShipBob dashboard.

  1. “Inventory Managed By” setting must be set to ShipBobfulfillment.

  2. “Track quantity” must be checked per product.


Enable Shopify Inventory Quantities Sync

From the ShipBob dashboard, click on Your Account. Then, go to the Store Management tab.

Check the box under Shopify Inventory Quantities Sync column for each of your Shopify stores. Then click Save.

This checkbox will only be available for Shopify stores.

To disable this feature, simply uncheck the box.


Shopify Inventory Sync - Inventory Threshold

Enable a safety buffer when syncing inventory quantities with Shopify. If your inventory level for any product falls below the value you set, we will post 0 as the sellable quantity for that item to Shopify. Only enter a value greater than 0.

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