Allow recipients of your products to experience a positive and personalized unboxing experience by placing custom gift notes in their packages.

Gift notes will print in black and white on ShipBob's 4"x6" thermal paper and can display up to 500 text and special characters for your customer. We'll also display your brand logo on the gift note if desired.

Once you are enabled for gift notes, any order that contains a gift message will receive a printout of the message on a gift note at pack.

Important Notes

  • Gift Notes will not be included in orders containing inventory marked as "ship in own container".

  • Gift Note messages can be edited up until the order is picked within the fulfillment process.


  • $.50 per gift note

There are three ways you can add a gift message to an order:

1. You may add a gift message to an individual order by clicking the Edit button in the Gift Message component of the Order Details page.

2. You may add a gift message to orders that are being imported from Excel. You will need to use the updated Excel order import template that contains a column for gift messages.

3. You can ingest gift messages automatically from your e-commerce store (outlined below)

Setting up Your ShipBob Account to support Gift Notes:

Step 1: Navigate to your account settings and select the Gift Notes tab. Once selected, click “Manage gift note settings”.

Step 2: Toggle the button to enable gift notes when you want your customers to be able to add gift notes to their orders.

Step 3: Once turned on, you have the option to upload a gift note logo. For the best results, select a logo that is black and white, monochrome, in .png format, and less than 500KB. Note that the logo will automatically resize to scale down and fit horizontally on the gift note.

Once uploaded, the logo will appear in the preview on your dashboard.

Setting up Your Store to Support Gift Notes Ingestion:


  • You can customize the order notes field on your Shopify store. Here is a quick tutorial on how to do this. View Tutorial

  • Please note, enabling gift notes means that anything that ingests in the “order notes” of your Shopify orders will be processed as a gift message.


  • You may include a gift message on the product page by following this tutorial. View Tutorial.

  • You will need to label the custom field “Gift Message”


  • For Gift Notes, anything added to the Gift Note field will be saved as a gift message in ShipBob.

  • For more information on this field, please refer to the Shipstation guide here.

ShipBob API

  • For more information on how to add a gift message using our developer API, please refer to our documentation here.

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