To send inventory to ShipBob, start by creating a Warehouse Receiving Order, also known as a WRO. A WRO is a form provided by the client for each shipment to ShipBob.
WROs let our team know what exactly is being sent to our fulfillment center(s). They provide us with information like each item’s name and SKU, and it also lets us know how much of each item is being sent to us.
3 business days
ShipBob WRO labels do NOT include shipper's insurance. You must purchase your own shipping labels in order to add insurance through the carrier.
If you are shipping inventory from outside the US to one of our US FCs. You must purchase your own shipping labels. ShipBob WRO labels can be purchased when shipments are originating in the US.
We only accept parcel shipments only
No Credits/refunds are offered after labels are purchased
ShipBob labels are NOT available for items which are marked as Dangerous Goods.
We currently support three carriers: USPS, FedEx Ground, and UPS Ground
ShipBob will automatically apply tracking numbers to associated boxes within the completed WRO if labels have been purchased.
This article covers:
Create a WRO
Buy ShipBob Labels
View your WRO
Step 1: Choose FC
From the drop-down list select the FC you want to ship your WRO. Click Save & Continue to proceed.
Step 2: Add Items
Search for the items you are sending to ShipBob. Note: you can select multiple items.
If your items have Expiration Dates, please make sure you enter those correctly. Any discrepancies in expiration dates on the physical items and the WRO, will result in a URO.
DG Items: You must confirm that you have marked any relevant items as dangerous goods.
Step 3: Select Shipping type, configuration, and enter the origin address of the supplier if purchasing labels from ShipBob (Origin Us only). You can opt out of this at a later step before submitting the WRO.
Step 4: Shipping Configuration - Insert the quantity and the number of boxes containing this quantity. You can add more rows by clicking the + sign on the right. Outline shipment configuration specs (box dims, weight, shipment qty, qty per box, and number of boxes)
Step 5: Confirm shipping by selecting preferred carrier and acceptable shipping costs OR opt to use own shipping labels.
Step 6: Review shipping details and label costs before finalizing warehouse receiving order and purchasing the shipping labels. Note* There are No Credits/refunds are offered after labels are purchased.
Final confirmation page & label/packing slip will download. *Note - it may take up to a few minutes to generate the shipping labels. Label file will appear as a link when ready.
View Warehouse Receiving Orders (WRO):
1. From the ShipBob dashboard click on Inventory > Warehouse Receiving Orders.
2. Here you will see all orders that are in the following status:
Awaiting: shipments in transit to our FCs.
Partially Arrived: Part of the boxes attached to this URO had arrived.
Processing: WROs our team is currently working on receiving.
Completed: WROs that have been received and completed recently.
Read more here .
Here is a list of the most common mistakes we see our clients make that cause a delay in the receiving process or result in additional receiving fees:
Stating the wrong quantity on the WRO: This increases the receiving times and can cause additional receiving fees as we are constantly planning our warehouse vacancies based on quantities that are stated in the WRO.
Mixed SKU shipping unit: Placing very similar looking items in same Shipping Unit can make it difficult for our receiving team to identify items which increases receiving time and can even create a situation where items get mixed together.
Sending shipping units that arrive in long time frames: It is expected that the time between the arrival of the first Shipping Unit to the time of arrival of the last shipping unit of the same WRO should not exceed 5 days. If needed, please create multiple WROs to make sure the first shipping units that arrive get stocked in the shortest time possible. We will not begin processing a WRO until all shipping units arrive at our facility.
Items not marked as Dangerous Goods: The responsibility of shipping a non-marked item with a carrier that doesn’t support Dangerous Goods will be placed on the client and any fines will be charged to their account. Click here to learn more about Dangerous Goods.
Tracking number not associated with WRO: In Step 9 under ‘How to create a WRO,’ please enter the tracking number associated with the shipping unit’s delivery. This allows us to plan our warehouse capacity and receiving schedule. If we do not get this information, this will cause delays in the receiving process.
Lot items not marked: Once we process and complete a WRO without associating Lot Numbers, we cannot go back to edit a Lot Number. When creating a WRO, make sure you mark associate the Lot Number with any lot items.
Sending inactive SKUs: Once you mark an item is inactive on the ShipBob dashboard our FC team can't receive and process it. Please make sure inventory sent to ShipBob is marked as active.