Gorgias is a helpdesk for your Shopify store that allows your customer service teams to manage all of your customer support in one place. Rated the #1 helpdesk for Shopify merchants.
Overview of Gorgias
With the Gorgias + ShipBob integration, available on the ShipBob Apps & Integrations page, you can connect your customer support team directly to detailed shipping and fulfillment information, so they can answer tickets and kick off follow-up communications without having to leave the Gorgias system.
If you are not yet a Gorgias customer but are interested in learning more, please contact kdaudell@shipbob.com or visit this link.
What does the Gorgias integration do?
The integration between Gorgias and ShipBob will sync customer and order information from your ShipBob account into a corresponding Gorgias account.
This detailed status information can be used in Gorgias for:
Troubleshooting customer tickets for specific orders - and giving a more detailed answer to "Where is my order?"
Kicking off automations when orders are in exception or on hold, which creates delays customers should know about!
Allowing your customer support team to instantly get to the "Order Details" page in ShipBob with 1 click, via the integrations deeplink functionality. This is great when further actions need to be taken, like canceling orders or adding items. No more logging in and searching!
The following fields will be synced to Gorgias:
Order Widget: [Package Emoji] Order {Order #} - {Order Status} |
Order Number |
Date Created |
Purchase Date |
Reference Id |
Shipping Method |
Status |
Customer Widget: [Person Emoji] ShipBob - {First Name} {Last Name} |
Full Name |
Email Address |
Phone Number |
Address Widget |
Address 1 |
Address 2 |
City |
Company |
Country |
State |
Zip Code |
Shipments Widget |
ShipBob order URL |
Estimated Fulfillment Date |
Estimated Fulfillment Status |
Actual Fulfillment Date |
Requires Signature |
Shipping Option |
Shipment Status |
Invoice amount |
Insurance value |
Package material |
Fulfillment Location Widget |
Name of Fulfillment Center |
Tracking Information Widget |
Carrier |
Tracking Number |
Carrier Service |
Tracking URL |
Product Widget {Item name} |
Name |
Reference ID |
SKU |
Is Dangerous |
Quantity |
Quantity Committed |
Status Details Widget {Status Name} |
ID |
Status Description |
Important Notes:
Historical data: Only 1 month of historical data can be synced from ShipBob to Gorgias.
Order Actions: At this time, the Gorgias integration does not support actions like canceling orders or creating returns for an order. If you want to request this feature, please contact the Gorgias team at support@gorgias.com
How to Install this integration:
The integration must be installed from your Gorgias account with the help of Gorgias' support team to enable it. Once that's done, you will be prompted to log in and grant access to your ShipBob account in 1 click.
This integration was built and is maintained by the Gorgias development team and any questions can be directed to Gorgias support (support@gorgias.com).