Why sell in Australia?
In 2020, ecommerce revenue exceeded $34.5 billion in Australia, and is expected to grow 6.2% annually 2021-2026. If you’re looking to grow your ecommerce business, selling across Australia is a great place to expand.
Located in Melbourne
ShipBob Australia is located in Melbourne. It will run on ShipBob’s warehouse management system, SLAs, and support team to provide the same level of world-class fulfillment and transparency through our dashboard.
Address: 21-27 Marshall Ct, Altona, Australia 3018
Receiving hours: 9:00 am – 4:00 pm AEST
Shipping Times & Carriers
Choose between standard or expedited shipping options. The average transit time to all of Australia is 1-7 business days for standard shipments and 1-3 days for expedited shipments.
We partner with Australia Post and Aramex for shipments.
We also support the following additional destinations:
New Zealand, Japan, Hong Kong, Malaysia, and Singapore.
**Starting May 2, 2022, ShipBob's Australia fulfillment center will support international shipping to 200+ destinations. See the full list here.
Customs, Duties, & Freight
Along with customs, duties, and becoming a non-resident importer, ShipBob will walk you through the process of sending freight to our Australian fulfillment center. We'll work with your current carrier or freight partners, or you can leverage ShipBob's relationships with cross-border freight specialists.
CHECKLIST: Ecommerce Success in Australia
Expanding into new markets is intimidating. But with ShipBob’s expertise and global fulfillment solution, it’s easy to start selling and shipping within Australia. Just follow these simple steps to get started!
✅ Confirm your products can be sold and shipped
While product restrictions are largely the same across US and Australia markets, you should always check that your products can be sold and shipped within Australia.
✅ Complete business requirements to sell
To sell in Australia and to ensure ShipBob can ship your orders, you need an Australia Business Number (ABN) and Goods and Services Tax (GST) registration.
Don’t have your ABN and/or GST? We’ve partnered with ZonKeepers to get you all set up! Reach out and we can provide a direct introduction.
✅ Request access in the ShipBob Dashboard
To activate the fulfillment center within the ShipBob dashboard, simply request access in-app (on the Locations page). You should also review pricing and shipping zones with your direct ShipBob contact, or reach out to email@example.com.
✅ Secure a freight partner to move inventory
If you don’t already have a freight partner that can ship your goods to Australia, you’ll need one. A freight forwarder will help manage and transport your shipment from you or your manufacturer to our Australia facility.
✅ Send inventory to ShipBob
Simply follow instructions for our standard WRO process to move your inventory to our fulfillment center.
If you’re a current ShipBob customer and want to transfer inventory from another ShipBob fulfillment center, you can work with your ShipBob contact or email firstname.lastname@example.org to set up an internal transfer.
✅ Start shipping orders!
Once our Australia fulfillment center receives your inventory, please allow the standard 3-business day receiving SLA before we fulfill your first order. All order information will be found on the same pages in your ShipBob dashboard.
✅ Optimize your Australia ecommerce strategy
Tell your Australian customers that you’ll be fulfilling locally. Reduce cart abandonment previously attributed to the perceived pains of international deliveries like expensive shipping, long transit times, and having to pay customs and import duties.
Mitigate consumer confusion and increase confidence by updating your checkout to show local rates and estimated delivery times, and make sure your Australia store is in local currency (AUD).
Frequently Asked Questions
How can I contact somebody to learn more or get started?
To request a meeting with a ShipBob fulfillment expert, visit this page and complete the “Request Access” form and we’ll get in touch shortly. If you’re a current client, you can also reach out to your primary ShipBob contact or email@example.com for more information.
What is required to sell in Australia?
You need to register for your Goods and Services Tax (GST) and an Australia Business Number (ABN). If you do not have this set up today, we recommend ZonKeepers and are happy to provide a direct introduction to their team.
Which carriers will ShipBob use in Australia?
We partner with Australia Post and Aramex, and will add more carriers throughout 2022 and beyond.
What shipping options are available in Australia?
ShipBob is offering both standard and expedited services for Australia to Australia shipments.
What is the average time in transit?
The average transit time within Australia is 1-7 business days. Standard is typically 1-7 business days and expedited is 1-2 business days.
Can I ship from the Australia fulfillment center to New Zealand or other nearby countries?
ShipBob’s Australia fulfillment center supports international shipping destinations*! Fulfill your cross-border shipping needs by reaching customers in the United States, Canada, EU, the UK and 200+ more countries. All shipments are sent via DPD, Royal Mail, and DHL Express and are delivery duty unpaid (DDU). Standard (8-25 days) and Expedited (4-18 days) delivery options are available.
*Please note that this feature is automatically enabled for all AU-based merchants. If you want this feature disabled for all or some countries, follow the instructions here to turn on destination-based rules.
What is the pricing for Australia fulfillment?
Pricing is calculated the same way across all fulfillment centers, according to standard ShipBob pricing.
If you’re a current ShipBob customer, simply request access to Australia on the Locations page in your ShipBob dashboard. Once you’ve been approved for the location, you will be able to view Australia pricing on the Pricing page. You can also reach out to your ShipBob contact to review your pricing for the Australia location.
If you’re not a current ShipBob customer, you can request a quote and work with one of our fulfillment experts to build out a pricing plan based on your unique needs.
What are the standard operations at the Australia fulfillment center?
We are committed to consistency across all of our fulfillment centers globally. All of ShipBob’s fulfillment centers adhere to the same standard operations.
Is B2B/wholesale fulfillment supported at the Australia fulfillment center?
Yes, our Australia fulfillment center shares the same capabilities as our other fulfillment center locations. While we still primarily fulfill DTC orders, if you need help with small batches of B2B orders, we will support B2B at the new location. We do not support EDI orders at this time, however, support for EDI is on our product roadmap for late 2021-2022.
Are returns supported at the Australia fulfillment center?
Yes, our Australia fulfillment center will process returns for orders that originated from that facility and return labels generated from within Australia. Customers can purchase return labels directly from ShipBob.