Why sell in Canada?

In 2018, Canadians spent $40 billion on internet purchases and are expected to spend over $55 billion by 2023. For US-based businesses, Canada represents an easy cross-border opportunity given its proximity to the US and similar policies, taxes, and restrictions. For other global ecommerce businesses, Canada’s exponential growth in the ecommerce sector provides many opportunities for growing brands.

The same customer expectations for fast and affordable shipping in the US is also becoming a standard in Canada. By storing inventory in Canada, you’re able to meet the Amazon-level expectations of Canadian-based customers.

  • Lower risks than selling overseas

  • Increased visibility for your brand

  • Stay ahead of your competition globally

Located in Ottawa & Toronto, Ontario

ShipBob Canada’s first fulfillment center is strategically located in Ottawa, Ontario, Canada’s capital city. ShipBob’s second Canadian location is in Toronto, Ontario. These state-of-the-art facilities help our merchants with their Canadian growth. In addition, ShipBob supports rest of world shipping from Canada.

Another Canadian fulfillment center will be available later in 2022 in Vancouver, British Columbia. This addition will help our merchants ideally distribute inventory throughout Canada.

Address: 1270 Humber Place, Ottawa, ON K1B 3W3

Receiving hours: 9:00 am – 4:00 pm EST

Address: 125 Edgeware Rd, STE 15, Brampton, ON, L6Y 5L9

Receiving hours: 9:00 am – 4:00 pm EST

Shipping Times & Carriers

The average transit time to major metro areas is 2-4 days using Canada Post compared to 7-14 from a US distribution center.

ShipBob offers a standard ground option with an average transit time of 2-7 business days and an expedited shipping option with an average transit time of 1-3 business days.

For rest of world shipping, all shipments are sent via FedEx and are delivery duty unpaid (DDU), and Standard (5-7 days) and Expedited (2-5 days) delivery options are available.

Customs, Duties, & Freight

Along with the customs, duties, and becoming a non-resident importer, Shipbob will walk you through the process for organizing freight into our Canadian FC.

We'll leverage your own relationships with carriers or leveraging Shipbob's already existing relationship with cross border freight specialists.

The team at Shipbob will assist you with making sure your process of sending inventory is seamless and properly documented for every step of the process.

Shipbob’s internal team will assist you with the following;

  1. Becoming a non-resident importer

  2. Assessing Duties and Taxes required to import into Canada

  3. Ensuring your products have proper labeling if necessary

CHECKLIST: Ecommerce Success in Canada

Expanding into new markets is intimidating. But with ShipBob’s expertise and global fulfillment solution, it’s easy to start selling and shipping within Canada. Just follow these simple steps to get started!

✅ Confirm products can be sold and shipped

While product restrictions are largely the same across US and Canadian markets, you should always check that your products can be sold and shipped within Canada.

✅ Complete business requirements to sell

To sell in Canada and to ensure ShipBob can ship your orders, you need to register for your Goods and Services Tax (GST) and Non-Resident Importer (NRI).

Don’t have your GST or NRI? We recommend Canusa! Reach out and we can provide a direct introduction. Natural health product businesses also need to apply for a Natural Product Number (NPN). We recommend Canusa or Avalara and can provide direct introductions.

✅ Request access in the ShipBob dashboard

To activate the fulfillment center within the ShipBob dashboard, simply request access in-app (on the Locations page). You should also review pricing and shipping zones with your direct ShipBob contact, or reach out to support@shipbob.com. Once you have approved access, you can view your pricing in the dashboard on the Pricing page.

✅ Secure a freight partner to move inventory

You’ll need a freight partner who can ship your goods to Canada. A freight forwarder will help manage and transport your inventory to our Canada facility. We recommend Canusa and Freightos, and can provide direct introductions.

✅ Send inventory to ShipBob

Simply follow instructions for our standard WRO process to move your inventory to our fulfillment center.

If you're a current ShipBob customer and want to transfer inventory from another ShipBob fulfillment center, you can work with your ShipBob contact or email support@shipbob.com to set up an internal transfer.

✅ Start shipping orders!

Once our Canada fulfillment center receives your inventory, please allow the standard 3-business day receiving SLA before we fulfill your first order. All order information will be found on the same pages in your ShipBob dashboard.

✅ Optimize your Canadian ecommerce strategy

Tell your Canadian customers that you’ll be fulfilling locally. Reduce cart abandonment previously attributed to the perceived pains of international deliveries like expensive shipping, long transit times, and having to pay customs and import duties.

Mitigate consumer confusion and increase confidence by updating your checkout to show local rates and estimated delivery times, and make sure your Canadian store is in local currency (CAD).

Frequently Asked Questions

  • How can I contact somebody to learn more or get started?

    To request a meeting with a ShipBob fulfillment expert, visit this page and complete the questions and we’ll get in touch shortly. If you’re a current client, you can also reach out to your primary ShipBob contact or support@shipbob.com for more information.

  • What is required to sell in Canada?

    You need to register for your Goods and Services Tax (GST) and become a Non-Resident Importer (NRI). Natural health ecommerce businesses also need to set up a Natural Product Number (NPN). If you do not have this set up today, we recommend Canusa or Avalara, and are happy to provide a direct introduction to their teams.

  • Which carriers does ShipBob use in Canada?

    We partner with Canada Post and FedEx for shipments within Canada.

  • What shipping options are available in Canada?

    ShipBob offers both standard and expedited services for Canada to Canada shipments.

  • What is the average time in transit?

    The average transit time within Canada is 1-7 business days. Standard is typically 2-7 business days and expedited is 1-3 business days.

  • Can I ship from the Canada fulfillment center to the United States or other nearby countries?

    Yes! ShipBob merchants can ship from ShipBob Canada to 200+ countries, including United States, Australia, UK, and EU. See the full list of countries here. All shipments are sent via FedEx and are delivery duty unpaid (DDU), and Standard (5-7 days) and Expedited (2-5 days) delivery options are available.

  • What is the pricing for Canada fulfillment?

    Pricing is calculated the same way across all fulfillment centers, according to standard ShipBob pricing.

    If you’re a current ShipBob customer, simply request access for Canada on the Locations page in your ShipBob dashboard. Once you’ve been approved for the location, you will be able to view Canada pricing on the Pricing page. You can also reach out to your ShipBob contact to review your pricing for the Canada location.

    If you’re not a current ShipBob customer, you can request a quote and work with one of our fulfillment experts to build out a pricing plan based on your unique needs.

  • What are the standard operations at the Canada fulfillment center?

    We are committed to consistency across all of our global fulfillment centers. All of ShipBob’s fulfillment centers adhere to the same standard operations.

  • Is B2B/wholesale fulfillment supported at the Canada fulfillment center?

    Yes, our Canada fulfillment center shares the same capabilities as our other fulfillment center locations. While we still primarily fulfill DTC orders, if you need help with small batches of B2B orders, we can help. We do not support EDI orders at this time.

  • Is FBA prep or FBM supported at the Canada fulfillment center?

    Our Canada fulfillment center also supports FBA prep and FBM.

  • Are returns supported at the Canada fulfillment center?

    Yes, our Canada fulfillment center will process returns for orders that originated from that facility and return labels generated from within Canada. Customers can purchase return labels directly from ShipBob.


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