ShipBob will reimburse you any validated lost/damaged freight claim up to $500 manufacturing value at no cost to you! If you are shipping products with a manufacturing value greater than $500, we strongly recommend that you purchase additional insurance. ShipBob cannot provide refunds for values over $500 if the order is NOT insured.

Please contact us at support@shipbob.com and include the information per our chart below to file a claim with us.


Important Notes

  • We do not cover the shipping or reshipment costs for the lost/damaged items.

  • When filing a claim for lost or damaged in transit, this must be marked on paperwork at the time of delivery. Otherwise, it will show as cleared without issue in the carrier’s database.

  • All damaged in transit claims must be open 4 business days from the delivery date.

    • We cannot honor any claims submitted after 4 business days have passed since the delivery date.

  • All claims filed through ShipBob for freights lost in transit must be filed within 90 DAYS of the ORIGINAL ship date. Any claims submitted after this time frame will not be valid for processing or reimbursement due to limitations on when claims are accepted for approval by the carriers.

  • When filing a claim for damaged in transit, ensure pictures show damaged on the product(s).

    • Damage to packaging does not constitute reimbursement

  • Note specifically on POD how much and what is damaged/short.

    • Do NOT sign POD “Subject to Inspection” – this will not be valid

    • Ensure driver signs POD acknowledging damage.

  • Damaged freight and original packaging must be available for inspection and/or salvage until the conclusion of the claim.

  • Make sure to note any discrepancies in the packaging, especially if the shrink-wrap is torn, missing, or suggests that the product was repackaged.

  • SLA Varies as, by law, freight forwarders have 30 business days to acknowledge and begin investigating claims.

    • They then have 120 business days to provide reimbursement.

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