ShipBob Freight offers best-in-class freight services via our industry-leading carrier partnerships. When choosing ShipBob Freight, we are able to ship full truckloads and less-than-truckload (LTL) that support both a standard freight pick-up/delivery experience and a customized pick-up/delivery experience.

Why is it important to understand the difference between standard and non-standard freight requests?

  • For you to have a successful ShipBob Freight service experience, it is critical that all relevant pick-up and delivery information is provided before any freight booking to ensure that the service secured is, in fact, able to support your customer requirements.

  • Inaccurate or incomplete pick-up and delivery requirements provided when submitting a quote request or confirming a freight booking can result in failed pick-up/delivery attempts. Any attempted/failed delivery attempts will result in additional costs and delays.

What is a standard freight pick-up/delivery request?

  • A standard freight pick-up and delivery is performed by a 53’ tractor trailer

  • Both pick-up and delivery locations are warehouses and/or have accessible loading docks.

  • A standard pick-up/delivery request includes appointments and up-to-date contact information for all non-ShipBob locations.

  • We support domestic, cross-border (Canada and Mexico), as well as Intra-Canada and Intra-Mexico freight

What if the freight service requested is not a standard pick-up or delivery?

  • Any pick-ups or deliveries that fall outside the standard freight experience will require service add-ons, commonly referred to as accessorials, and result in additional cost.

  • Service add-ons/accessorials often require specialized carriers, equipment, and/or documentation

What are service add-ons/accessorials that I can request?

Any pick-ups or deliveries that fall outside the standard freight experience will require service add-ons, commonly referred to as accessorials, and result in additional cost. It is critical that all relevant pick-up and delivery information is provided prior to any freight booking to ensure that the secured service can support the merchant or merchant’s customer requirements.

Inaccurate or incomplete pick-up and delivery requirements provided at the time of submitting a quote request or confirming a freight booking can result in failed pick-up/delivery attempts. Any attempted/failed delivery attempts will result in additional costs and delays for the merchant as well as the merchant’s customer.

Please find a list of common freight service add-ons/accessorials outlined below.

It is important to note that all non-standard freight requests will be reviewed on a case-by-case basis to determine whether or not we are able to support and all accessorials or service add-ons listed below will result in additional cost:

  • After-hours delivery (LTL and FTL)

    • Deliveries requested outside normal local operating hours (8 a.m. – 5 p.m.) may cost extra depending on how late or early the pickup/delivery occurs.

  • Driver assist (LTL and FTL)

    • This charge becomes a part of the shipment if the driver’s labor is needed to either load or unload the shipment from their trailer.

    • Charges will vary depending on how they’re being asked to help unload. For example, asking a driver to bring a pallet jack to the back of the trailer, versus asking them to unload by hand and bring it inside the building.

  • Liftgate services (LTL and FTL)

    • When shipments need to be made to an address with no loading dock, a lift gate is required. A liftgate is a hydraulic platform fitted to the back of a truck and used to raise or lower a shipment. What’s important to note is that not all trucks are equipped with liftgates.

    • If you require this service, it is important to communicate it prior to shipping, or the carrier won’t be able to complete the delivery.

  • Inside Delivery (LTL)

    • Often, apartment and office buildings will have loading docks where they are able to receive standard freight deliveries. However, it is important for merchants to understand that standard delivery service ends after the freight is unloaded on the dock.

    • If your customer requires that freight is delivered to a specific apartment or an office suite, this will require an inside delivery service add-on.

  • Limited access pickup or delivery (LTL and FTL)

    • For pick-up and delivery locations that cannot be supported via the standard 53’ tractor/trailer due to there not being enough space for such a large truck and trailer to maneuver, it is possible to secure a smaller truck/sprinter van subject to additional cost.

  • Restricted access pickup or delivery (LTL and FTL)

    • The limited access pickup/delivery fee covers the additional costs required to pick up or deliver shipments at locations with limited access. Drivers may be required to have a Transportation Worker Identification Card (TWIC Card). Some facilities may also require drivers to be U.S. citizens.

    • Limited access sites include but are not limited to: airports, construction sites, correctional facilities, military bases, piers, churches, storage facilities, farms, schools, ranches, country clubs, shopping malls, golf courses, nursing homes, government sites, and hotels.

  • Residential Service (LTL and FTL)

    • Given the complexity of navigating residential neighborhoods, an additional residential fee may be applied to your freight bill if you ship to or from a residence. This fee may also apply if your business or the receiver’s business is in a residential zone. In addition, it is important to highlight that even with the residential service fee, freight will be delivered at the merchant’s customer’s curb. If the merchant’s customer requires driver assistance and/or inside delivery, we will evaluate each request on a case-by-case basis to determine feasibility and cost.

    • Residential FTL deliveries will be reviewed on a case-by-case basis to determine whether or not such a delivery is possible.

  • Specialized equipment (LTL and FTL)

    • For an additional cost, deliveries requiring specialized equipment such as food-grade trailers / refrigerated units can be requested.

  • Storage Unit (LTL and FTL)

    • The customer must be on-site to receive the delivery; if the customer is not on-site, it is possible that the delivery would be refused by the carrier resulting in additional cost

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What are some of the non-standard freight requests/service types that are not currently supported?

  • Restricted Products| If we do not support the product type via standard fulfillment services, we do not offer freight services

  • Select Limited quantity and fully regulated hazardous goods; see above

  • Sortation/segmentation at merchant customer locations

  • Dropped trailers/equipment at any non-secured facility


Still have questions? Reference our Freight FAQs page here.

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